25
NPS
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SST
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About SST's Brand
"SST designs and delivers gunshot detection solutions to local, state, and federal agencies, governments, and businesses all over the world."
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
2.7/5
Customer Service
SST NPS
SST's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether SST's customers would recommend using the product based on a scale of -100 to 100.
SST Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
SST NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
May 2023 100 | May 2023 | 100 |
Jun 2023 33 | Jun 2023 | 33 |
Oct 2023 25 | Oct 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SST Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of SST users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SST Product Quality
3.4/5
SST has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SST's overall Product Quality score rated by its users and customers.
SST Product Information
SST’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.shotspotter.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Transportation and Warehousing
Hardware and Devices
SST Pricing
SST ROI & Value For Money
3.3/5
SST has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock SST's overall ROI score rated by its users and customers.
SST Customer Satisfaction (CSAT)
SST Customer Satisfaction (CSAT) Score
66 / 100
SST has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SST Customer Service
2.7/5
SST has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SST's overall Customer Service score rated by its users and customers.
About SST's Customer Service
Address
Newark, CA United States of America
Website
www.shotspotter.com/
SST as an Employer
4.1/5
SST has a 4.1/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
SST scored a 25 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of SST would recommend the brand to a friend. ENPS measures how likely SST employees would recommend working at SST to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 30% | Promoters |
|---|---|
| 50% | Passive |
| 20% | Detractors |
