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NPS
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St. David's HealthCare
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About St. David's HealthCare's Brand
St. David's HealthCare operates several hospitals for patients in USA.
Brand at a Glance
74%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
St. David's HealthCare NPS
St. David's HealthCare's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether St. David's HealthCare's customers would recommend using the product based on a scale of -100 to 100.
St. David's HealthCare Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
St. David's HealthCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Apr 2021 33 | Apr 2021 | 33 |
Jun 2022 0 | Jun 2022 | 0 |
Dec 2022 -33 | Dec 2022 | -33 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 11 | Apr 2023 | 11 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 9 | Aug 2023 | 9 |
Jan 2024 17 | Jan 2024 | 17 |
Aug 2024 7 | Aug 2024 | 7 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
St. David's HealthCare Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of St. David's HealthCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
St. David's HealthCare Product Quality
3.9/5
St. David's HealthCare has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock St. David's HealthCare's overall Product Quality score rated by its users and customers.
St. David's HealthCare Product Information
St. David's HealthCare’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://stdavids.com/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
St. David's HealthCare Pricing
St. David's HealthCare ROI & Value For Money
3.4/5
St. David's HealthCare has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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St. David's HealthCare Customer Satisfaction (CSAT)
St. David's HealthCare Customer Satisfaction (CSAT) Score
60 / 100
St. David's HealthCare has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
St. David's HealthCare Customer Service
3.8/5
St. David's HealthCare has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock St. David's HealthCare's overall Customer Service score rated by its users and customers.
About St. David's HealthCare's Customer Service
Address
Austin, TX
Website
http://stdavids.com/
St. David's HealthCare as an Employer
3.3/5
St. David's HealthCare has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of St. David's HealthCare
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
St. David's HealthCare scored a 0 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of St. David's HealthCare would recommend the brand to a friend. ENPS measures how likely St. David's HealthCare employees would recommend working at St. David's HealthCare to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 27% | Promoters |
|---|---|
| 34% | Passive |
| 39% | Detractors |
