100
NPS
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St. Galler Kantonalbank
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About St. Galler Kantonalbank's Brand
Provider of retail, private and commercial banking services.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
St. Galler Kantonalbank NPS
St. Galler Kantonalbank's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether St. Galler Kantonalbank's customers would recommend using the product based on a scale of -100 to 100.
St. Galler Kantonalbank Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
St. Galler Kantonalbank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
St. Galler Kantonalbank Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of St. Galler Kantonalbank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
St. Galler Kantonalbank Product Quality
4/5
St. Galler Kantonalbank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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St. Galler Kantonalbank Product Information
St. Galler Kantonalbank’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.sgkb.ch
- Company Size
- 1,001-5,000 Employees
St. Galler Kantonalbank Pricing
St. Galler Kantonalbank ROI & Value For Money
5/5
St. Galler Kantonalbank has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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St. Galler Kantonalbank Customer Satisfaction (CSAT)
St. Galler Kantonalbank Customer Satisfaction (CSAT) Score
100 / 100
St. Galler Kantonalbank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
St. Galler Kantonalbank Customer Service
5/5
St. Galler Kantonalbank has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About St. Galler Kantonalbank's Customer Service
Address
St. Leonhardstrasse 25, Saint Gallen, 9001
Website
www.sgkb.ch
Phone Number
7
