100
NPS
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St. Joseph Health
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About St. Joseph Health's Brand
"SJH is a health care delivery system providing hospital, home health, hospice care, outpatient, nursing facilities and community clinic services."
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
St. Joseph Health NPS
St. Joseph Health's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether St. Joseph Health's customers would recommend using the product based on a scale of -100 to 100.
St. Joseph Health Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
St. Joseph Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
St. Joseph Health Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of St. Joseph Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
St. Joseph Health Product Quality
4/5
St. Joseph Health has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock St. Joseph Health's overall Product Quality score rated by its users and customers.
St. Joseph Health Product Information
St. Joseph Health’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://stjhs.org/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
St. Joseph Health Pricing
St. Joseph Health ROI & Value For Money
3.9/5
St. Joseph Health has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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St. Joseph Health Customer Satisfaction (CSAT)
St. Joseph Health Customer Satisfaction (CSAT) Score
100 / 100
St. Joseph Health has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
St. Joseph Health Customer Service
3.9/5
St. Joseph Health has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About St. Joseph Health's Customer Service
Address
Irvine, CA
Website
http://stjhs.org/
St. Joseph Health as an Employer
4.3/5
St. Joseph Health has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
St. Joseph Health scored a 100 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of St. Joseph Health would recommend the brand to a friend. ENPS measures how likely St. Joseph Health employees would recommend working at St. Joseph Health to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 46% | Promoters |
|---|---|
| 26% | Passive |
| 28% | Detractors |
