-34
NPS
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Brand Page
St. Jude Children's Research Hospital - ALSAC
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About St. Jude Children's Research Hospital - ALSAC's Brand
Founded by performer and philanthropist Danny Thomas in 1957, ALSAC® (American Lebanese Syrian Associated Charities®) is the fundraising and awareness organization for St. Jude Children’s Research Hospital®. The sole mission of ALSAC is to support the lifesaving mission of St. Jude: Finding cures. Saving children.® ALSAC employs more than 1500 team members in over 30 field offices across the country. Families never receive a bill from St. Jude for treatment, travel, housing or food, so they can focus on helping their child live. To support St. Jude patients, their families and the overall St. Jude mission, ALSAC relies heavily on donors as well as volunteers. Headquartered in Memphis, Tennessee, ALSAC is a leading healthcare-related charity in the United States. ALSAC hires the best and brightest from around the globe. In fact, ALSAC was named #1 on Fast Company's 100 Best Workplaces for Innovators 2020 and One of the Best Places to Work by Glassdoor from 2018- 2021.
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
St. Jude Children's Research Hospital - ALSAC NPS
St. Jude Children's Research Hospital - ALSAC's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether St. Jude Children's Research Hospital - ALSAC's customers would recommend using the product based on a scale of -100 to 100.
St. Jude Children's Research Hospital - ALSAC Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
St. Jude Children's Research Hospital - ALSAC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Aug 2025 -33 | Aug 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
St. Jude Children's Research Hospital - ALSAC Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of St. Jude Children's Research Hospital - ALSAC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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St. Jude Children's Research Hospital - ALSAC Product Quality
2.6/5
St. Jude Children's Research Hospital - ALSAC has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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St. Jude Children's Research Hospital - ALSAC Product Information
St. Jude Children's Research Hospital - ALSAC’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.stjude.org
- Company Size
- 1,001-5,000 Employees
Industry
Non-Profit
St. Jude Children's Research Hospital - ALSAC Pricing
St. Jude Children's Research Hospital - ALSAC ROI & Value For Money
2.6/5
St. Jude Children's Research Hospital - ALSAC has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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St. Jude Children's Research Hospital - ALSAC Customer Satisfaction (CSAT)
St. Jude Children's Research Hospital - ALSAC Customer Satisfaction (CSAT) Score
33 / 100
St. Jude Children's Research Hospital - ALSAC has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
St. Jude Children's Research Hospital - ALSAC Customer Service
2.6/5
St. Jude Children's Research Hospital - ALSAC has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About St. Jude Children's Research Hospital - ALSAC's Customer Service
Address
262 Danny Thomas Pl, Memphis, TN 38105
Website
http://www.stjude.org
Phone Number
800-822-6344
St. Jude Children's Research Hospital - ALSAC's Social Links
St. Jude Children's Research Hospital - ALSAC as an Employer
2.6/5
St. Jude Children's Research Hospital - ALSAC has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of St. Jude Children's Research Hospital - ALSAC
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
St. Jude Children's Research Hospital - ALSAC scored a -34 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of St. Jude Children's Research Hospital - ALSAC would recommend the brand to a friend. ENPS measures how likely St. Jude Children's Research Hospital - ALSAC employees would recommend working at St. Jude Children's Research Hospital - ALSAC to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
