-13
NPS
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St. Luke's Hospital
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About St. Luke's Hospital's Brand
Faithful to our Episcopal-Presbyterian heritage and its ministry of healing, St. Luke's Hospital is dedicated to improving the health
Brand at a Glance
71%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
St. Luke's Hospital NPS
St. Luke's Hospital's Net Promoter Score (NPS) is a -13 with 36% Promoters, 15% Passives, and 49% Detractors. Net Promoter Score tracks whether St. Luke's Hospital's customers would recommend using the product based on a scale of -100 to 100.
St. Luke's Hospital Overall NPS
| 36% | Promoters |
|---|---|
| 15% | Passives |
| 49% | Detractors |
St. Luke's Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -18 | Jul 2023 | -18 |
Aug 2023 -20 | Aug 2023 | -20 |
Sep 2023 -17 | Sep 2023 | -17 |
Nov 2023 -19 | Nov 2023 | -19 |
Dec 2023 -21 | Dec 2023 | -21 |
Feb 2024 -24 | Feb 2024 | -24 |
Apr 2024 -20 | Apr 2024 | -20 |
May 2024 -20 | May 2024 | -20 |
Feb 2025 -16 | Feb 2025 | -16 |
Apr 2025 -16 | Apr 2025 | -16 |
Jun 2025 -18 | Jun 2025 | -18 |
Sep 2025 -13 | Sep 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
St. Luke's Hospital NPS by Gender
Female customers rated St. Luke's Hospital's NPS 25 points higher than Male customers.
Male
-50
St. Luke's Hospital's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-25
St. Luke's Hospital's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
St. Luke's Hospital NPS by Ethnicity
St. Luke's Hospital's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other -42 | Other | -42 |
St. Luke's Hospital NPS by Age
St. Luke's Hospital's NPS was rated 0 points by customers ages 26-30 on Comparably.
St. Luke's Hospital NPS by Usage
St. Luke's Hospital's NPS was rated the highest by customers who have used St. Luke's Hospital's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
Over 10 Years -20 | Over 10 Years | -20 |
St. Luke's Hospital Customer Reviews
Out of the 3 St. Luke's Hospital customer reviews 2 were positive and 1 was constructive. St. Luke's Hospital customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
St. Luke's Hospital Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of St. Luke's Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
St. Luke's Hospital Customer Loyalty Score by Gender
Male customers rated St. Luke's Hospital's Customer Loyalty score 34% higher than Female customers.
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Male
100%
Yes
Female
66%
Yes
St. Luke's Hospital Customer Loyalty Score by Ethnicity
St. Luke's Hospital's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of St. Luke's Hospital.
100
out of 100
Caucasian
61
out of 100
Other
St. Luke's Hospital Customer Loyalty Score by Age
St. Luke's Hospital's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of St. Luke's Hospital.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
St. Luke's Hospital Customer Loyalty Score by Usage
St. Luke's Hospital's Customer Loyalty score was rated the highest by customers who have used St. Luke's Hospital's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
St. Luke's Hospital Product Quality
3.1/5
St. Luke's Hospital has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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St. Luke's Hospital Product Information
St. Luke's Hospital’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.stlukes-stl.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into St. Luke's Hospital Product Quality
St. Luke's Hospital's Product Quality score was rated highest by customers who have used St. Luke's Hospital's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked St. Luke's Hospital's Product Quality.
Ranked St. Luke's Hospital Product Quality the Highest
Ranked St. Luke's Hospital Product Quality the Lowest
St. Luke's Hospital Product Quality Score by Gender
Female customers rated St. Luke's Hospital's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of St. Luke's Hospital.
Male
3/5
Female
3.2/5
St. Luke's Hospital Product Quality Score by Ethnicity
St. Luke's Hospital's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of St. Luke's Hospital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 3.2 | Other | 3.2 |
St. Luke's Hospital Product Quality Score by Age
St. Luke's Hospital's Product Quality score was rated 3.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of St. Luke's Hospital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
St. Luke's Hospital Product Quality Score by Usage
St. Luke's Hospital's Product Quality score was rated the highest by customers who have used St. Luke's Hospital's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
St. Luke's Hospital Pricing
St. Luke's Hospital ROI & Value For Money
3/5
St. Luke's Hospital has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into St. Luke's Hospital ROI
St. Luke's Hospital's ROI score was rated highest by customers who have used St. Luke's Hospital's products/services for Less than 1 Year, and rated lowest by customers who have used St. Luke's Hospital's products/services for Over 10 Years.
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Ranked St. Luke's Hospital ROI the Highest
Ranked St. Luke's Hospital ROI the Lowest
St. Luke's Hospital ROI Score by Gender
Female customers rated St. Luke's Hospital's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of St. Luke's Hospital.
Male
3/5
Female
3.1/5
St. Luke's Hospital ROI Score by Ethnicity
St. Luke's Hospital's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of St. Luke's Hospital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2.9 | Other | 2.9 |
St. Luke's Hospital ROI Score by Age
St. Luke's Hospital's ROI score was rated 3.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of St. Luke's Hospital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
St. Luke's Hospital ROI Score by Usage
St. Luke's Hospital's ROI score was rated the highest by customers who have used St. Luke's Hospital's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
St. Luke's Hospital Customer Satisfaction (CSAT)
St. Luke's Hospital Customer Satisfaction (CSAT) Score
48 / 100
St. Luke's Hospital has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
15%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into St. Luke's Hospital Customer Satisfaction
St. Luke's Hospital's Customer Satisfaction score was rated highest by customers who have used St. Luke's Hospital's products/services for Less than 1 Year, and rated lowest by customers who have used St. Luke's Hospital's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked St. Luke's Hospital's Customer Satisfaction.
Ranked St. Luke's Hospital Customer Satisfaction the Highest
Ranked St. Luke's Hospital Customer Satisfaction the Lowest
St. Luke's Hospital Customer Satisfaction Score by Gender
Female customers rated St. Luke's Hospital's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of St. Luke's Hospital.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
51 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 11% | |
Very Dissatisfied | 25% |
St. Luke's Hospital Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
St. Luke's Hospital's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of St. Luke's Hospital.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
St. Luke's Hospital's Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of St. Luke's Hospital.
57 / 100
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
St. Luke's Hospital Customer Satisfaction Score by Age
St. Luke's Hospital's Customer Satisfaction score was rated 33 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of St. Luke's Hospital.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% |
St. Luke's Hospital Customer Satisfaction Score by Usage
St. Luke's Hospital's Customer Satisfaction score was rated the highest by customers who have used St. Luke's Hospital's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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St. Luke's Hospital Customer Service
3.2/5
St. Luke's Hospital has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About St. Luke's Hospital's Customer Service
Address
232 South Woods Mill Road, Chesterfield, MO 63017
Website
https://www.stlukes-stl.com/
Phone Number
314-434-1500
St. Luke's Hospital's Social Links
Quick Insights into St. Luke's Hospital Customer Service
St. Luke's Hospital's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked St. Luke's Hospital's Customer Service score.
Ranked St. Luke's Hospital Customer Service the Highest
Ranked St. Luke's Hospital Customer Service the Lowest
St. Luke's Hospital Customer Service Score by Gender
Female customers rated St. Luke's Hospital's Customer Service score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of St. Luke's Hospital.
Male
1.9/5
Female
3.3/5
St. Luke's Hospital Customer Service Score by Ethnicity
St. Luke's Hospital's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of St. Luke's Hospital.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 2.8 | Other | 2.8 |
St. Luke's Hospital Customer Service Score by Age
St. Luke's Hospital's Customer Service score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of St. Luke's Hospital.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
St. Luke's Hospital Customer Service Score by Usage
St. Luke's Hospital's Customer Service score was rated the highest by customers who have used St. Luke's Hospital's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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St. Luke's Hospital as an Employer
3.2/5
St. Luke's Hospital has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
St. Luke's Hospital scored a -13 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of St. Luke's Hospital would recommend the brand to a friend. ENPS measures how likely St. Luke's Hospital employees would recommend working at St. Luke's Hospital to a friend.
Net Promoter Score
-13
NPS Score
| 36% | Promoters |
|---|---|
| 15% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 35% | Promoters |
|---|---|
| 22% | Passive |
| 43% | Detractors |
