-16
NPS
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St. Mary's Hospital
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About St. Mary's Hospital's Brand
We provide exceptional care and service through employees and physicians dedicated to our Mission.
Brand at a Glance
78%
Customer Loyalty
3.3/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
St. Mary's Hospital NPS
St. Mary's Hospital's Net Promoter Score (NPS) is a -16 with 40% Promoters, 4% Passives, and 56% Detractors. Net Promoter Score tracks whether St. Mary's Hospital's customers would recommend using the product based on a scale of -100 to 100.
St. Mary's Hospital Overall NPS
| 40% | Promoters |
|---|---|
| 4% | Passives |
| 56% | Detractors |
St. Mary's Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
May 2022 -1 | May 2022 | -1 |
Jul 2022 -13 | Jul 2022 | -13 |
Nov 2022 10 | Nov 2022 | 10 |
Dec 2022 -9 | Dec 2022 | -9 |
Mar 2023 -22 | Mar 2023 | -22 |
Aug 2023 -27 | Aug 2023 | -27 |
Feb 2024 -22 | Feb 2024 | -22 |
Mar 2024 -25 | Mar 2024 | -25 |
Jun 2024 -29 | Jun 2024 | -29 |
Aug 2024 -27 | Aug 2024 | -27 |
Sep 2024 -16 | Sep 2024 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
St. Mary's Hospital NPS by Gender
St. Mary's Hospital's NPS was rated 50 by Female customers on Comparably.
Female
50
St. Mary's Hospital's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Male
N/A
St. Mary's Hospital's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
St. Mary's Hospital NPS by Ethnicity
St. Mary's Hospital's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
St. Mary's Hospital Customer Reviews
Out of the 2 St. Mary's Hospital customer reviews 2 were positive and 0 were constructive. St. Mary's Hospital customer reviews reflect that all customers have a favorable experience using the products/services of the company.
St. Mary's Hospital Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of St. Mary's Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
St. Mary's Hospital Customer Loyalty Score by Gender
St. Mary's Hospital's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of St. Mary's Hospital.
Female
100%
Yes
Male
N/A
Yes
St. Mary's Hospital Customer Loyalty Score by Ethnicity
St. Mary's Hospital's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of St. Mary's Hospital.
100
out of 100
Caucasian
St. Mary's Hospital Product Quality
3.3/5
St. Mary's Hospital has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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St. Mary's Hospital Product Information
St. Mary's Hospital’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://stmarysmadison.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into St. Mary's Hospital Product Quality
St. Mary's Hospital's Product Quality score was rated highest by Female customers.
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Ranked St. Mary's Hospital Product Quality the Highest
St. Mary's Hospital Product Quality Score by Gender
St. Mary's Hospital's Product Quality score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
St. Mary's Hospital Product Quality Score by Ethnicity
St. Mary's Hospital's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of St. Mary's Hospital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
St. Mary's Hospital Pricing
St. Mary's Hospital ROI & Value For Money
2.9/5
St. Mary's Hospital has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into St. Mary's Hospital ROI
St. Mary's Hospital's ROI score was rated highest by Female customers.
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Ranked St. Mary's Hospital ROI the Highest
St. Mary's Hospital ROI Score by Gender
St. Mary's Hospital's ROI score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
St. Mary's Hospital ROI Score by Ethnicity
St. Mary's Hospital's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of St. Mary's Hospital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
St. Mary's Hospital Customer Satisfaction (CSAT)
St. Mary's Hospital Customer Satisfaction (CSAT) Score
56 / 100
St. Mary's Hospital has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
28%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
6%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into St. Mary's Hospital Customer Satisfaction
St. Mary's Hospital's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked St. Mary's Hospital Customer Satisfaction the Highest
St. Mary's Hospital Customer Satisfaction Score by Gender
St. Mary's Hospital's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of St. Mary's Hospital.
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
St. Mary's Hospital Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
St. Mary's Hospital's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of St. Mary's Hospital.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
St. Mary's Hospital Customer Service
3.1/5
St. Mary's Hospital has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About St. Mary's Hospital's Customer Service
Address
3151 S Eastern Ave, Las Vegas, NV 89109
Website
http://stmarysmadison.com
Quick Insights into St. Mary's Hospital Customer Service
St. Mary's Hospital's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked St. Mary's Hospital's Customer Service score.
Ranked St. Mary's Hospital Customer Service the Highest
St. Mary's Hospital Customer Service Score by Gender
St. Mary's Hospital's Customer Service score was rated 4.2 by Female customers on Comparably.
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Female
4.2/5
Male
N/A
St. Mary's Hospital Customer Service Score by Ethnicity
St. Mary's Hospital's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of St. Mary's Hospital.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
St. Mary's Hospital as an Employer
2.4/5
St. Mary's Hospital has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
St. Mary's Hospital scored a -16 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of St. Mary's Hospital would recommend the brand to a friend. ENPS measures how likely St. Mary's Hospital employees would recommend working at St. Mary's Hospital to a friend.
Net Promoter Score
-16
NPS Score
| 40% | Promoters |
|---|---|
| 4% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 17% | Promoters |
|---|---|
| 15% | Passive |
| 68% | Detractors |
