100
NPS
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STA Group
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About STA Group's Brand
STA Digital creates clean user experiences and creative structured content that serves the business goals of each of its clients.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
STA Group NPS
STA Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether STA Group's customers would recommend using the product based on a scale of -100 to 100.
STA Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
STA Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
STA Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of STA Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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STA Group Product Quality
5/5
STA Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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STA Group Product Information
STA Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.stagrp.com/
- Company Size
- 51-200 Employees
Industry
Tech
Small Business Services
STA Group Pricing
STA Group ROI & Value For Money
5/5
STA Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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STA Group Customer Service
5/5
STA Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About STA Group's Customer Service
Address
1 N. Wacker Dr. Suite 2000, Chicago, IL
Website
http://www.stagrp.com/
Phone Number
312-263-6364
STA Group as an Employer
3.3/5
STA Group has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
STA Group scored a 100 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of STA Group would recommend the brand to a friend. ENPS measures how likely STA Group employees would recommend working at STA Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
