-7
NPS
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STA Travel
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About STA Travel's Brand
Brand at a Glance
60%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
STA Travel NPS
STA Travel's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether STA Travel's customers would recommend using the product based on a scale of -100 to 100.
STA Travel Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
STA Travel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Sep 2020 -60 | Sep 2020 | -60 |
Oct 2020 -67 | Oct 2020 | -67 |
Jan 2021 -71 | Jan 2021 | -71 |
Apr 2021 -63 | Apr 2021 | -63 |
Mar 2022 -44 | Mar 2022 | -44 |
Jul 2022 -30 | Jul 2022 | -30 |
Oct 2022 -36 | Oct 2022 | -36 |
May 2023 -25 | May 2023 | -25 |
Oct 2023 -16 | Oct 2023 | -16 |
Dec 2023 -8 | Dec 2023 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
STA Travel NPS by Gender
STA Travel's NPS was rated 34 by Male customers on Comparably.
Male
34
STA Travel's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
STA Travel's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
STA Travel NPS by Usage
STA Travel's NPS was rated -34 points by customers who have used STA Travel's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
STA Travel Customer Reviews
Out of the 2 STA Travel customer reviews 2 were positive and 0 were constructive. STA Travel customer reviews reflect that all customers have a favorable experience using the products/services of the company.
STA Travel Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of STA Travel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
STA Travel Customer Loyalty Score by Gender
STA Travel's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
STA Travel Customer Loyalty Score by Usage
STA Travel's Customer Loyalty score was rated 70% by customers who have used STA Travel's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
STA Travel Product Quality
3.3/5
STA Travel has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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STA Travel Product Information
STA Travel’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.statravel.co.uk
- Company Size
- 501-1,000 Employees
Industry
Social
Travel
Quick Insights into STA Travel Product Quality
STA Travel's Product Quality score was rated highest by Male customers.
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Ranked STA Travel Product Quality the Highest
STA Travel Product Quality Score by Gender
STA Travel's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
STA Travel Product Quality Score by Usage
STA Travel's Product Quality score was rated 2.6 stars by customers who have used STA Travel's products/services for 5 to 10 Years.
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STA Travel Pricing
STA Travel ROI & Value For Money
3.1/5
STA Travel has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into STA Travel ROI
STA Travel's ROI score was rated highest by Male customers.
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Ranked STA Travel ROI the Highest
STA Travel ROI Score by Gender
STA Travel's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of STA Travel.
Male
4.1/5
Female
N/A
STA Travel ROI Score by Usage
STA Travel's ROI score was rated 2.6 stars by customers who have used STA Travel's products/services for 5 to 10 Years.
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STA Travel Customer Satisfaction (CSAT)
STA Travel Customer Satisfaction (CSAT) Score
83 / 100
STA Travel has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into STA Travel Customer Satisfaction
STA Travel's Customer Satisfaction score was rated highest by Male customers.
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Ranked STA Travel Customer Satisfaction the Highest
STA Travel Customer Satisfaction Score by Gender
STA Travel's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of STA Travel.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
STA Travel Customer Service
3.2/5
STA Travel has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About STA Travel's Customer Service
Address
6 Wrights Lane,
Website
http://www.statravel.co.uk
Quick Insights into STA Travel Customer Service
STA Travel's Customer Service score was rated highest by Male customers.
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Ranked STA Travel Customer Service the Highest
STA Travel Customer Service Score by Gender
STA Travel's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of STA Travel.
Male
4.5/5
Female
N/A
STA Travel Customer Service Score by Usage
STA Travel's Customer Service score was rated 3 stars by customers who have used STA Travel's products/services for 5 to 10 Years.
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STA Travel as an Employer
2.2/5
STA Travel has a 2.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
STA Travel scored a -7 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of STA Travel would recommend the brand to a friend. ENPS measures how likely STA Travel employees would recommend working at STA Travel to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
