60
NPS
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STAAR Surgical Company
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About STAAR Surgical Company's Brand
STAAR Surgical Company is at the vanguard of minimally invasive ophthalmic vision enhancement and technology.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
STAAR Surgical Company NPS
STAAR Surgical Company's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether STAAR Surgical Company's customers would recommend using the product based on a scale of -100 to 100.
STAAR Surgical Company Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
STAAR Surgical Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Dec 2023 60 | Dec 2023 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
STAAR Surgical Company Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of STAAR Surgical Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
STAAR Surgical Company Product Quality
3.7/5
STAAR Surgical Company has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock STAAR Surgical Company's overall Product Quality score rated by its users and customers.
STAAR Surgical Company Product Information
STAAR Surgical Company’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://staar.com/
- Company Size
- 201-500 Employees
STAAR Surgical Company Pricing
STAAR Surgical Company ROI & Value For Money
3.4/5
STAAR Surgical Company has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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STAAR Surgical Company Customer Satisfaction (CSAT)
STAAR Surgical Company Customer Satisfaction (CSAT) Score
50 / 100
STAAR Surgical Company has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
STAAR Surgical Company Customer Service
3.4/5
STAAR Surgical Company has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About STAAR Surgical Company's Customer Service
Address
1911 Walker Ave, Monrovia, CA
Website
http://staar.com/
Phone Number
6263598402
STAAR Surgical Company as an Employer
4.2/5
STAAR Surgical Company has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
STAAR Surgical Company scored a 60 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of STAAR Surgical Company would recommend the brand to a friend. ENPS measures how likely STAAR Surgical Company employees would recommend working at STAAR Surgical Company to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
