-17
NPS
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StackCommerce
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About StackCommerce's Brand
"StackCommerce is a native commerce platform with turnkey solutions that increases user engagement, growth, and monetization."
Brand at a Glance
70%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
StackCommerce NPS
StackCommerce's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether StackCommerce's customers would recommend using the product based on a scale of -100 to 100.
StackCommerce Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
StackCommerce NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Sep 2020 50 | Sep 2020 | 50 |
Oct 2020 66 | Oct 2020 | 66 |
Dec 2020 25 | Dec 2020 | 25 |
Dec 2021 0 | Dec 2021 | 0 |
Apr 2022 -17 | Apr 2022 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StackCommerce Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of StackCommerce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StackCommerce Product Quality
2.6/5
StackCommerce has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock StackCommerce's overall Product Quality score rated by its users and customers.
StackCommerce Product Information
StackCommerce’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://stackcommerce.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Ecommerce and Marketplaces
SaaS
StackCommerce Pricing
StackCommerce ROI & Value For Money
2.4/5
StackCommerce has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock StackCommerce's overall ROI score rated by its users and customers.
StackCommerce Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
StackCommerce Customer Service
2.5/5
StackCommerce has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock StackCommerce's overall Customer Service score rated by its users and customers.
About StackCommerce's Customer Service
Address
21 Market Street, Venice, CA 90291
Website
http://stackcommerce.com
StackCommerce's Social Links
StackCommerce as an Employer
3.8/5
StackCommerce has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
StackCommerce scored a -17 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of StackCommerce would recommend the brand to a friend. ENPS measures how likely StackCommerce employees would recommend working at StackCommerce to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 44% | Promoters |
|---|---|
| 43% | Passive |
| 13% | Detractors |
