15
NPS
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Brand Page
Stackla
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About Stackla's Brand
Content aggregation, Social commerce, Social media curation, Social hubs, Live event displays, Social advertising, Social competitions, Digital rights mngmt.
Brand at a Glance
3.7/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Stackla NPS
Stackla's Net Promoter Score (NPS) is a 15 with 46% Promoters, 23% Passives, and 31% Detractors. Net Promoter Score tracks whether Stackla's customers would recommend using the product based on a scale of -100 to 100.
Stackla Overall NPS
| 46% | Promoters |
|---|---|
| 23% | Passives |
| 31% | Detractors |
Stackla NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 25 | Aug 2020 | 25 |
Dec 2024 16 | Dec 2024 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stackla Product Quality
3.7/5
Stackla has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Stackla's overall Product Quality score rated by its users and customers.
Stackla Product Information
Stackla serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Stackla supports Web devices and offers products for medium and large sized businesses.
Stackla’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://stackla.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Media
Social
Sports & Entertainment
Languages Supported
English
Product Type
Facebook App Software
Social Media Marketing Software
Content Marketing Software
Enterprise Social Networking Software
Brand Management Software
Social Networking Software
Stackla Pricing
Stackla ROI & Value For Money
3.7/5
Stackla has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Stackla's overall ROI score rated by its users and customers.
Stackla Pricing Plans
Stackla has a pricing structure that accommodates medium and large businesses.
Who Uses Stackla?
Medium Businesses
Large Enterprises
Stackla Customer Satisfaction (CSAT)
Stackla Customer Satisfaction (CSAT) Score
100 / 100
Stackla has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stackla Customer Service
5/5
Stackla has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Stackla's Customer Service
Address
1005 Sansome st, San Francisco, CA 94111
Website
http://stackla.com
Phone Number
1 415 528 4910
Stackla's Social Links
Consumer vs. Employees
Stackla scored a 15 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Stackla would recommend the brand to a friend. ENPS measures how likely Stackla employees would recommend working at Stackla to a friend.
Net Promoter Score
15
NPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
