-12
NPS
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Brand Page
StackPath
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About StackPath's Brand
StackPath is a cyber security firm that offers businesses with enterprise security analytics solutions.
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
2.8/5
Customer Service
StackPath CMO
StackPath NPS
StackPath's Net Promoter Score (NPS) is a -12 with 44% Promoters, 0% Passives, and 56% Detractors. Net Promoter Score tracks whether StackPath's customers would recommend using the product based on a scale of -100 to 100.
StackPath Overall NPS
| 44% | Promoters |
|---|---|
| 0% | Passives |
| 56% | Detractors |
StackPath NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 50 | May 2021 | 50 |
Jul 2021 20 | Jul 2021 | 20 |
Aug 2021 0 | Aug 2021 | 0 |
Dec 2021 15 | Dec 2021 | 15 |
Apr 2022 25 | Apr 2022 | 25 |
May 2022 33 | May 2022 | 33 |
Jun 2022 20 | Jun 2022 | 20 |
Nov 2022 9 | Nov 2022 | 9 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 -7 | May 2023 | -7 |
Sep 2023 -7 | Sep 2023 | -7 |
Apr 2024 -13 | Apr 2024 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StackPath Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of StackPath users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StackPath Product Quality
3/5
StackPath has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock StackPath's overall Product Quality score rated by its users and customers.
StackPath Product Information
StackPath’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://stackpath.com/
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
SaaS
StackPath Pricing
StackPath ROI & Value For Money
3.1/5
StackPath has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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StackPath Customer Satisfaction (CSAT)
StackPath Customer Satisfaction (CSAT) Score
33 / 100
StackPath has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
StackPath Customer Service
2.8/5
StackPath has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About StackPath's Customer Service
Address
200 Crescent Court Suite 1801, Dallas, TX 75201
Website
https://stackpath.com/
StackPath as an Employer
3.0/5
StackPath has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
StackPath scored a -12 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of StackPath would recommend the brand to a friend. ENPS measures how likely StackPath employees would recommend working at StackPath to a friend.
Net Promoter Score
-12
NPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
