-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
STADA Arzneimittel
Marketing or Exec? Claim Your Free Account
About STADA Arzneimittel's Brand
Manufacturer of generics and well-known branded pharmaceutical drugs, created to improve the quality of life. The company's prescription and over-the-counter pharmaceutical drugs are made with active ingredients that are no longer subject to any commercial property rights, particularly patents, enabling pharmaceutical markets and consumers to have access to high quality and low-cost drugs.
Brand at a Glance
53%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
STADA Arzneimittel NPS
STADA Arzneimittel's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether STADA Arzneimittel's customers would recommend using the product based on a scale of -100 to 100.
STADA Arzneimittel Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
STADA Arzneimittel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
May 2023 -100 | May 2023 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
STADA Arzneimittel Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of STADA Arzneimittel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
STADA Arzneimittel Product Quality
3.4/5
STADA Arzneimittel has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock STADA Arzneimittel's overall Product Quality score rated by its users and customers.
STADA Arzneimittel Product Information
STADA Arzneimittel’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.stada.com
- Company Size
- 10,000+ Employees
STADA Arzneimittel Pricing
STADA Arzneimittel ROI & Value For Money
3.2/5
STADA Arzneimittel has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock STADA Arzneimittel's overall ROI score rated by its users and customers.
STADA Arzneimittel Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
STADA Arzneimittel Customer Service
3/5
STADA Arzneimittel has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock STADA Arzneimittel's overall Customer Service score rated by its users and customers.
About STADA Arzneimittel's Customer Service
Address
, Bad Vilbel, 61118
Website
www.stada.com
Phone Number
7
STADA Arzneimittel as an Employer
Consumer vs. Employees
STADA Arzneimittel scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of STADA Arzneimittel would recommend the brand to a friend. ENPS measures how likely STADA Arzneimittel employees would recommend working at STADA Arzneimittel to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
