-17
NPS
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Staff Management SMX
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About Staff Management SMX's Brand
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
2.5/5
Pricing
3.2/5
Customer Service
Staff Management SMX NPS
Staff Management SMX's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Staff Management SMX's customers would recommend using the product based on a scale of -100 to 100.
Staff Management SMX Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Staff Management SMX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Aug 2022 -66 | Aug 2022 | -66 |
Sep 2022 -75 | Sep 2022 | -75 |
Oct 2022 -40 | Oct 2022 | -40 |
Oct 2023 -17 | Oct 2023 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Staff Management SMX Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Staff Management SMX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Staff Management SMX Product Quality
3.8/5
Staff Management SMX has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Staff Management SMX's overall Product Quality score rated by its users and customers.
Staff Management SMX Product Information
Staff Management SMX’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.apply.smjobs.com
- Company Size
- 51-200 Employees
Staff Management SMX Pricing
Staff Management SMX ROI & Value For Money
2.5/5
Staff Management SMX has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Staff Management SMX Customer Satisfaction (CSAT)
Staff Management SMX Customer Satisfaction (CSAT) Score
100 / 100
Staff Management SMX has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Staff Management SMX Customer Service
3.2/5
Staff Management SMX has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Staff Management SMX's overall Customer Service score rated by its users and customers.
About Staff Management SMX's Customer Service
Website
http://www.apply.smjobs.com
Staff Management SMX as an Employer
2.7/5
Staff Management SMX has a 2.7/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Staff Management SMX scored a -17 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Staff Management SMX would recommend the brand to a friend. ENPS measures how likely Staff Management SMX employees would recommend working at Staff Management SMX to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 32% | Promoters |
|---|---|
| 12% | Passive |
| 56% | Detractors |
