-27
NPS
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Staffmark
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About Staffmark's Brand
As one of the largest staffing companies in the country, we find jobs for people every day. Looking for work? Let us help. To find your local Staffmark, visit www.Staffmark.com/locations
Brand at a Glance
63%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Staffmark NPS
Staffmark's Net Promoter Score (NPS) is a -27 with 27% Promoters, 19% Passives, and 54% Detractors. Net Promoter Score tracks whether Staffmark's customers would recommend using the product based on a scale of -100 to 100.
Staffmark Overall NPS
| 27% | Promoters |
|---|---|
| 19% | Passives |
| 54% | Detractors |
Staffmark NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -43 | May 2023 | -43 |
Jun 2023 -36 | Jun 2023 | -36 |
Sep 2023 -38 | Sep 2023 | -38 |
Oct 2023 -32 | Oct 2023 | -32 |
Nov 2023 -34 | Nov 2023 | -34 |
Dec 2023 -37 | Dec 2023 | -37 |
Jan 2024 -36 | Jan 2024 | -36 |
Mar 2024 -39 | Mar 2024 | -39 |
May 2024 -36 | May 2024 | -36 |
Jan 2025 -32 | Jan 2025 | -32 |
Oct 2025 -29 | Oct 2025 | -29 |
Nov 2025 -27 | Nov 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Staffmark NPS by Gender
Male customers rated Staffmark's NPS 22 points higher than Female customers.
Male
-28
Staffmark's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
-50
Staffmark's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Staffmark NPS by Ethnicity
Staffmark's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
African American/Black -75 | African American/Black | -75 |
Other 34 | Other | 34 |
Staffmark NPS by Age
Staffmark's NPS was rated -20 points by customers ages 26-30 on Comparably.
Staffmark NPS by Usage
Staffmark's NPS was rated the highest by customers who have used Staffmark's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
Staffmark Customer Reviews
Out of the 2 Staffmark customer reviews 1 was positive and 1 was constructive. Staffmark customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Staffmark Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Staffmark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Staffmark Customer Loyalty Score by Gender
Female customers rated Staffmark's Customer Loyalty score 29% higher than Male customers.
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Male
49%
Yes
Female
78%
Yes
Staffmark Customer Loyalty Score by Ethnicity
Staffmark's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Staffmark.
40
out of 100
Caucasian
78
out of 100
African American/Black
70
out of 100
Other
Staffmark Customer Loyalty Score by Age
Staffmark's Customer Loyalty score was rated 64% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Staffmark.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
Staffmark Customer Loyalty Score by Usage
Staffmark's Customer Loyalty score was rated the highest by customers who have used Staffmark's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Staffmark Customer Loyalty Score by Industry
Staffmark's Customer Loyalty score was rated 100% by Warehousing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Staffmark Product Quality
2.7/5
Staffmark has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Staffmark Product Information
Staffmark’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Warehousing industry rated Staffmark's product the highest.
- Website
- https://www.staffmark.com
- Company Size
- 10,000+ Employees
Industry
Staffing and Recruiting
Quick Insights into Staffmark Product Quality
Staffmark's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers who have used Staffmark's products/services for 1 to 2 Years.
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Ranked Staffmark Product Quality the Highest
Ranked Staffmark Product Quality the Lowest
Staffmark Product Quality Score by Gender
Male customers rated Staffmark's Product Quality score 0.7 stars higher than Female customers.
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Male
2.3/5
Female
1.6/5
Staffmark Product Quality Score by Ethnicity
Staffmark's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Staffmark.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 2 | Other | 2 |
Staffmark Product Quality Score by Age
Staffmark's Product Quality score was rated 1.9 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Staffmark.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.9 | 26-30 | 1.9 |
Staffmark Product Quality Score by Usage
Staffmark's Product Quality score was rated the highest by customers who have used Staffmark's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Staffmark Product Quality Score by Industry
Staffmark's Product Quality score was rated 2 stars by Warehousing industry customers.
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Staffmark Pricing
Staffmark ROI & Value For Money
2.4/5
Staffmark has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Staffmark Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Warehousing industry.
Quick Insights into Staffmark ROI
Staffmark's ROI score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Staffmark ROI the Highest
Ranked Staffmark ROI the Lowest
Staffmark ROI Score by Gender
Male customers rated Staffmark's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Staffmark.
Male
2.5/5
Female
1.5/5
Staffmark ROI Score by Ethnicity
Staffmark's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Staffmark.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 3 | Other | 3 |
Staffmark ROI Score by Age
Staffmark's ROI score was rated 2.4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Staffmark.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.4 | 26-30 | 2.4 |
Staffmark ROI Score by Usage
Staffmark's ROI score was rated the highest by customers who have used Staffmark's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Staffmark ROI Score by Industry
Staffmark's ROI score was rated 1.6 stars by Warehousing industry customers.
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Staffmark Customer Satisfaction (CSAT)
Staffmark Customer Satisfaction (CSAT) Score
45 / 100
Staffmark has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
14%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
7%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Staffmark Customer Satisfaction
Staffmark's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used Staffmark's products/services for Less than 1 Year.
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Ranked Staffmark Customer Satisfaction the Highest
Ranked Staffmark Customer Satisfaction the Lowest
Staffmark Customer Satisfaction Score by Gender
Female customers rated Staffmark's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Staffmark.
43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Staffmark Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Staffmark's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Staffmark's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Other
Staffmark's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Staffmark.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Staffmark Customer Satisfaction Score by Age
Staffmark's Customer Satisfaction score was rated 40 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Staffmark.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 40% |
Staffmark Customer Satisfaction Score by Usage
Staffmark's Customer Satisfaction score was rated the highest by customers who have used Staffmark's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Staffmark Customer Satisfaction Score by Industry
Staffmark's Customer Satisfaction score was rated 34 points by Warehousing industry customers.
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{
"title": "Staffmark Customer Satisfaction Score by Industry",
"text": "Staffmark's Customer Satisfaction score was rated 34 points by Warehousing industry customers.",
"bars": [
{
"label": "Warehousing",
"groupId": 570,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Staffmark's Customer Satisfaction score is rated by Warehousing customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
}
]
}Staffmark Customer Service
2.4/5
Staffmark has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Staffmark's Customer Service
Address
201 E 4th St, Cincinnati, OH 45202
Website
https://www.staffmark.com
Quick Insights into Staffmark Customer Service
Staffmark's Customer Service score was rated highest by Other customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Staffmark's Customer Service score.
Ranked Staffmark Customer Service the Highest
Ranked Staffmark Customer Service the Lowest
Staffmark Customer Service Score by Gender
Male customers rated Staffmark's Customer Service score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Staffmark.
Male
2.6/5
Female
1.5/5
Staffmark Customer Service Score by Ethnicity
Staffmark's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Staffmark.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2 | African American/Black | 2 |
Other 3.1 | Other | 3.1 |
Staffmark Customer Service Score by Age
Staffmark's Customer Service score was rated 2.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Staffmark.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
Staffmark Customer Service Score by Usage
Staffmark's Customer Service score was rated the highest by customers who have used Staffmark's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Staffmark Customer Service Score by Industry
Staffmark's Customer Service score was rated 1.5 stars by Warehousing industry customers.
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Staffmark as an Employer
3.2/5
Staffmark has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Staffmark scored a -27 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Staffmark would recommend the brand to a friend. ENPS measures how likely Staffmark employees would recommend working at Staffmark to a friend.
Net Promoter Score
-27
NPS Score
| 27% | Promoters |
|---|---|
| 19% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 42% | Promoters |
|---|---|
| 14% | Passive |
| 44% | Detractors |
