20
NPS
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Brand Page
Stagwell Global
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About Stagwell Global's Brand
MDC Partners provides marketing communications and consulting services.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Stagwell Global NPS
Stagwell Global's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Stagwell Global's customers would recommend using the product based on a scale of -100 to 100.
Stagwell Global Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Stagwell Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
May 2024 50 | May 2024 | 50 |
Jun 2024 20 | Jun 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stagwell Global Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Stagwell Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stagwell Global Product Quality
4/5
Stagwell Global has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Stagwell Global's overall Product Quality score rated by its users and customers.
Stagwell Global Product Information
Stagwell Global’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
AdTech
Business Services
Stagwell Global Pricing
Stagwell Global ROI & Value For Money
3.5/5
Stagwell Global has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Stagwell Global Customer Satisfaction (CSAT)
Stagwell Global Customer Satisfaction (CSAT) Score
100 / 100
Stagwell Global has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stagwell Global Customer Service
3.5/5
Stagwell Global has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stagwell Global's overall Customer Service score rated by its users and customers.
About Stagwell Global's Customer Service
Address
745 5th avenue 19th floor, New York City, NY
Website
https://www.stagwellglobal.com/
Phone Number
4165485542
Stagwell Global as an Employer
4.3/5
Stagwell Global has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Stagwell Global scored a 20 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Stagwell Global would recommend the brand to a friend. ENPS measures how likely Stagwell Global employees would recommend working at Stagwell Global to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
