55
NPS
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Stanbic IBTC Bank
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About Stanbic IBTC Bank's Brand
Stanbic IBTC Bank is a leading provider of integrated financial services, pensions and wealth management products.
Brand at a Glance
89%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.3/5
Customer Service
Stanbic IBTC Bank NPS
Stanbic IBTC Bank's Net Promoter Score (NPS) is a 55 with 63% Promoters, 29% Passives, and 8% Detractors. Net Promoter Score tracks whether Stanbic IBTC Bank's customers would recommend using the product based on a scale of -100 to 100.
Stanbic IBTC Bank Overall NPS
| 63% | Promoters |
|---|---|
| 29% | Passives |
| 8% | Detractors |
Stanbic IBTC Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 55 | Aug 2023 | 55 |
Oct 2023 53 | Oct 2023 | 53 |
Dec 2023 52 | Dec 2023 | 52 |
Mar 2024 50 | Mar 2024 | 50 |
Apr 2024 49 | Apr 2024 | 49 |
Jun 2024 46 | Jun 2024 | 46 |
Aug 2024 47 | Aug 2024 | 47 |
Oct 2024 48 | Oct 2024 | 48 |
Nov 2024 52 | Nov 2024 | 52 |
Feb 2025 53 | Feb 2025 | 53 |
Aug 2025 54 | Aug 2025 | 54 |
Mar 2026 55 | Mar 2026 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stanbic IBTC Bank NPS by Gender
Female customers rated Stanbic IBTC Bank's NPS 67 points higher than Male customers.
Male
33
Stanbic IBTC Bank's NPS was rated 33 by Male customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Female
100
Stanbic IBTC Bank's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Stanbic IBTC Bank NPS by Ethnicity
Stanbic IBTC Bank's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 53 | African American/Black | 53 |
Other 72 | Other | 72 |
Stanbic IBTC Bank NPS by Age
Stanbic IBTC Bank's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Stanbic IBTC Bank NPS by Usage
Stanbic IBTC Bank's NPS was rated the highest by customers who have used Stanbic IBTC Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Stanbic IBTC Bank Customer Reviews
Out of the 7 Stanbic IBTC Bank customer reviews 7 were positive and 0 were constructive. Stanbic IBTC Bank customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Stanbic IBTC Bank Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Stanbic IBTC Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stanbic IBTC Bank Customer Loyalty Score by Gender
Female customers rated Stanbic IBTC Bank's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Stanbic IBTC Bank.
Male
85%
Yes
Female
100%
Yes
Stanbic IBTC Bank Customer Loyalty Score by Ethnicity
Stanbic IBTC Bank's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stanbic IBTC Bank.
93
out of 100
African American/Black
87
out of 100
Other
Stanbic IBTC Bank Customer Loyalty Score by Age
Stanbic IBTC Bank's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Stanbic IBTC Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
Stanbic IBTC Bank Customer Loyalty Score by Usage
Stanbic IBTC Bank's Customer Loyalty score was rated the highest by customers who have used Stanbic IBTC Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stanbic IBTC Bank Customer Loyalty Score by Industry
Stanbic IBTC Bank's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Stanbic IBTC Bank Product Quality
4.3/5
Stanbic IBTC Bank has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Stanbic IBTC Bank Product Information
Stanbic IBTC Bank’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Stanbic IBTC Bank's product the highest. Reviewers from the Accounting industry rated Stanbic IBTC Bank the lowest at 2.6.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Stanbic IBTC Bank Product Quality
Stanbic IBTC Bank's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Accounting industry.
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Ranked Stanbic IBTC Bank Product Quality the Highest
Ranked Stanbic IBTC Bank Product Quality the Lowest
Stanbic IBTC Bank Product Quality Score by Gender
Female customers rated Stanbic IBTC Bank's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Stanbic IBTC Bank.
Male
4.4/5
Female
4.5/5
Stanbic IBTC Bank Product Quality Score by Ethnicity
Stanbic IBTC Bank's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stanbic IBTC Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Other 4.7 | Other | 4.7 |
Stanbic IBTC Bank Product Quality Score by Age
Stanbic IBTC Bank's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stanbic IBTC Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.2 | 26-30 | 4.2 |
31-35 5 | 31-35 | 5 |
36-40 5 | 36-40 | 5 |
Stanbic IBTC Bank Product Quality Score by Usage
Stanbic IBTC Bank's Product Quality score was rated the highest by customers who have used Stanbic IBTC Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Stanbic IBTC Bank Product Quality Score by Industry
Stanbic IBTC Bank's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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Stanbic IBTC Bank Pricing
Stanbic IBTC Bank ROI & Value For Money
4.1/5
Stanbic IBTC Bank has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Stanbic IBTC Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Accounting industry think that they had the lowest ROI from Stanbic IBTC Bank.
Quick Insights into Stanbic IBTC Bank ROI
Stanbic IBTC Bank's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Accounting industry.
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Ranked Stanbic IBTC Bank ROI the Highest
Ranked Stanbic IBTC Bank ROI the Lowest
Stanbic IBTC Bank ROI Score by Gender
Female customers rated Stanbic IBTC Bank's ROI score 0.7 stars higher than Male customers.
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Male
3.9/5
Female
4.6/5
Stanbic IBTC Bank ROI Score by Ethnicity
Stanbic IBTC Bank's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stanbic IBTC Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Other 4.8 | Other | 4.8 |
Stanbic IBTC Bank ROI Score by Age
Stanbic IBTC Bank's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stanbic IBTC Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.4 | 26-30 | 3.4 |
31-35 5 | 31-35 | 5 |
36-40 4.8 | 36-40 | 4.8 |
Stanbic IBTC Bank ROI Score by Usage
Stanbic IBTC Bank's ROI score was rated the highest by customers who have used Stanbic IBTC Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Stanbic IBTC Bank ROI Score by Industry
Stanbic IBTC Bank's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Stanbic IBTC Bank Customer Satisfaction (CSAT)
Stanbic IBTC Bank Customer Satisfaction (CSAT) Score
94 / 100
Stanbic IBTC Bank has an overall Customer Satisfaction score of 94 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
44%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stanbic IBTC Bank Customer Satisfaction
Stanbic IBTC Bank's Customer Satisfaction score was rated highest by customers who have used Stanbic IBTC Bank's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.
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Ranked Stanbic IBTC Bank Customer Satisfaction the Highest
Ranked Stanbic IBTC Bank Customer Satisfaction the Lowest
Stanbic IBTC Bank Customer Satisfaction Score by Gender
Female customers rated Stanbic IBTC Bank's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Stanbic IBTC Bank.
92 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Stanbic IBTC Bank Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Stanbic IBTC Bank's Customer Satisfaction (CSAT) score was rated 93% according to African American/Black users and customers.
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93 / 100
Very Satisfied
62%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
7%
CSAT according to Other
Stanbic IBTC Bank's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stanbic IBTC Bank.
100 / 100
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Stanbic IBTC Bank Customer Satisfaction Score by Age
Stanbic IBTC Bank's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Stanbic IBTC Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% |
Stanbic IBTC Bank Customer Satisfaction Score by Usage
Stanbic IBTC Bank's Customer Satisfaction score was rated the highest by customers who have used Stanbic IBTC Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Stanbic IBTC Bank Customer Satisfaction Score by Industry
Stanbic IBTC Bank's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Stanbic IBTC Bank Customer Service
4.3/5
Stanbic IBTC Bank has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Stanbic IBTC Bank's overall Customer Service score rated by its users and customers.
About Stanbic IBTC Bank's Customer Service
Address
Victoria, TX United States of America
Website
http://www.stanbicibtcbank.com/
Phone Number
234 1 2709676
Quick Insights into Stanbic IBTC Bank Customer Service
Stanbic IBTC Bank's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Stanbic IBTC Bank's Customer Service score.
Ranked Stanbic IBTC Bank Customer Service the Highest
Ranked Stanbic IBTC Bank Customer Service the Lowest
Stanbic IBTC Bank Customer Service Score by Gender
Female customers rated Stanbic IBTC Bank's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Stanbic IBTC Bank.
Male
4.2/5
Female
4.7/5
Stanbic IBTC Bank Customer Service Score by Ethnicity
Stanbic IBTC Bank's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stanbic IBTC Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.2 | African American/Black | 4.2 |
Other 4.8 | Other | 4.8 |
Stanbic IBTC Bank Customer Service Score by Age
Stanbic IBTC Bank's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stanbic IBTC Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.4 | 26-30 | 4.4 |
31-35 5 | 31-35 | 5 |
36-40 4.8 | 36-40 | 4.8 |
Stanbic IBTC Bank Customer Service Score by Usage
Stanbic IBTC Bank's Customer Service score was rated the highest by customers who have used Stanbic IBTC Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Stanbic IBTC Bank Customer Service Score by Industry
Stanbic IBTC Bank's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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Stanbic IBTC Bank as an Employer
4.7/5
Stanbic IBTC Bank has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Stanbic IBTC Bank scored a 55 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Stanbic IBTC Bank would recommend the brand to a friend. ENPS measures how likely Stanbic IBTC Bank employees would recommend working at Stanbic IBTC Bank to a friend.
Net Promoter Score
55
NPS Score
| 63% | Promoters |
|---|---|
| 29% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 71% | Promoters |
|---|---|
| 21% | Passive |
| 8% | Detractors |
