80
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Standard Motor Products
Marketing or Exec? Claim Your Free Account
About Standard Motor Products' Brand
Standard Motor Products, Inc., (SMP) is a leading independent manufacturer and distributor of replacement parts for motor vehicles.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.3/5
Customer Service
Standard Motor Products NPS
Standard Motor Products's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Standard Motor Products's customers would recommend using the product based on a scale of -100 to 100.
Standard Motor Products Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Standard Motor Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Jan 2024 66 | Jan 2024 | 66 |
Apr 2024 80 | Apr 2024 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Standard Motor Products Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Standard Motor Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Standard Motor Products Product Quality
4.2/5
Standard Motor Products has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Standard Motor Products' overall Product Quality score rated by its users and customers.
Standard Motor Products Product Information
Standard Motor Products’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.smpcorp.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
Standard Motor Products Pricing
Standard Motor Products ROI & Value For Money
4.1/5
Standard Motor Products has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Standard Motor Products' overall ROI score rated by its users and customers.
Standard Motor Products Customer Satisfaction (CSAT)
Standard Motor Products Customer Satisfaction (CSAT) Score
100 / 100
Standard Motor Products has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Standard Motor Products Customer Service
4.3/5
Standard Motor Products has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Standard Motor Products' overall Customer Service score rated by its users and customers.
About Standard Motor Products's Customer Service
Address
37-18 Northern Boulevard Long, Long Island City, NY
Website
http://www.smpcorp.com/
Phone Number
7183164575
Standard Motor Products as an Employer
3.2/5
Standard Motor Products has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Standard Motor Products scored a 80 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Standard Motor Products would recommend the brand to a friend. ENPS measures how likely Standard Motor Products employees would recommend working at Standard Motor Products to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 25% | Promoters |
|---|---|
| 33% | Passive |
| 42% | Detractors |
