-100
NPS
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Stanley Engineered Fastening
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About Stanley Engineered Fastening's Brand
STANLEY Engineered Fastening has been revolutionizing fastening and assembly technologies for a variety of industries.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2/5
Customer Service
Stanley Engineered Fastening NPS
Stanley Engineered Fastening's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Stanley Engineered Fastening's customers would recommend using the product based on a scale of -100 to 100.
Stanley Engineered Fastening Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Stanley Engineered Fastening NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
May 2025 -100 | May 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stanley Engineered Fastening Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Stanley Engineered Fastening users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stanley Engineered Fastening Product Quality
3.2/5
Stanley Engineered Fastening has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Stanley Engineered Fastening's overall Product Quality score rated by its users and customers.
Stanley Engineered Fastening Product Information
Stanley Engineered Fastening’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Stanley Engineered Fastening Pricing
Stanley Engineered Fastening ROI & Value For Money
2.7/5
Stanley Engineered Fastening has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Stanley Engineered Fastening Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stanley Engineered Fastening Customer Service
2/5
Stanley Engineered Fastening has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Stanley Engineered Fastening's overall Customer Service score rated by its users and customers.
About Stanley Engineered Fastening's Customer Service
Address
4 Corporate Drive Suite 395, Shelton, CT
Website
http://www.stanleyengineeredfastening.com/
Phone Number
203-925-2260
Stanley Engineered Fastening as an Employer
3.4/5
Stanley Engineered Fastening has a 3.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Stanley Engineered Fastening
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Stanley Engineered Fastening scored a -100 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Stanley Engineered Fastening would recommend the brand to a friend. ENPS measures how likely Stanley Engineered Fastening employees would recommend working at Stanley Engineered Fastening to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
