-53
NPS
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Stanley Steemer
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About Stanley Steemer's Brand
Stanley Steemer offers expert cleaning and restoration services for carpet, hardwood, tile & grout, upholstery and air ducts.
Brand at a Glance
54%
Customer Loyalty
2/5
Product Quality
1.6/5
Pricing
1.7/5
Customer Service
Stanley Steemer NPS
Stanley Steemer's Net Promoter Score (NPS) is a -53 with 21% Promoters, 5% Passives, and 74% Detractors. Net Promoter Score tracks whether Stanley Steemer's customers would recommend using the product based on a scale of -100 to 100.
Stanley Steemer Overall NPS
| 21% | Promoters |
|---|---|
| 5% | Passives |
| 74% | Detractors |
Stanley Steemer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -56 | May 2024 | -56 |
Jun 2024 -54 | Jun 2024 | -54 |
Jul 2024 -54 | Jul 2024 | -54 |
Aug 2024 -52 | Aug 2024 | -52 |
Sep 2024 -52 | Sep 2024 | -52 |
Oct 2024 -52 | Oct 2024 | -52 |
Nov 2024 -53 | Nov 2024 | -53 |
Jan 2025 -53 | Jan 2025 | -53 |
Jul 2025 -53 | Jul 2025 | -53 |
Aug 2025 -53 | Aug 2025 | -53 |
Oct 2025 -55 | Oct 2025 | -55 |
Dec 2025 -53 | Dec 2025 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stanley Steemer NPS by Gender
Female customers rated Stanley Steemer's NPS 2 points higher than Male customers.
Male
-80
Stanley Steemer's NPS was rated -80 by Male customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Female
-78
Stanley Steemer's NPS was rated -78 by Female customers on Comparably.
10%
Promoters
2%
Passives
88%
Detractors
Stanley Steemer NPS by Ethnicity
Stanley Steemer's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
African American/Black -76 | African American/Black | -76 |
Other -100 | Other | -100 |
Stanley Steemer NPS by Age
Stanley Steemer's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Stanley Steemer NPS by Usage
Stanley Steemer's NPS was rated the highest by customers who have used Stanley Steemer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -92 | Less than 1 Year | -92 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -42 | 2 to 5 Years | -42 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -88 | Over 10 Years | -88 |
Stanley Steemer Customer Reviews
Out of the 13 Stanley Steemer customer reviews 0 were positive and 13 were constructive. Stanley Steemer customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Stanley Steemer Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Stanley Steemer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stanley Steemer Customer Loyalty Score by Gender
Female customers rated Stanley Steemer's Customer Loyalty score 8% higher than Male customers.
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Male
51%
Yes
Female
59%
Yes
Stanley Steemer Customer Loyalty Score by Ethnicity
Stanley Steemer's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stanley Steemer.
63
out of 100
Caucasian
44
out of 100
African American/Black
51
out of 100
Other
Stanley Steemer Customer Loyalty Score by Age
Stanley Steemer's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Stanley Steemer.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
46-50 55% | 46-50 | 55% |
51-55 10% | 51-55 | 10% |
56-60 55% | 56-60 | 55% |
61-65 55% | 61-65 | 55% |
66+ 65% | 66+ | 65% |
Stanley Steemer Customer Loyalty Score by Usage
Stanley Steemer's Customer Loyalty score was rated the highest by customers who have used Stanley Steemer's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stanley Steemer Customer Loyalty Score by Industry
Stanley Steemer's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Stanley Steemer Product Quality
2/5
Stanley Steemer has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Stanley Steemer's overall Product Quality score rated by its users and customers.
Stanley Steemer Product Information
Stanley Steemer’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Stanley Steemer's product the highest. Reviewers from the Aerospace and Aviation industry rated Stanley Steemer the lowest at 1.5.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Professional Services
Quick Insights into Stanley Steemer Product Quality
Stanley Steemer's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Stanley Steemer's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Stanley Steemer's Product Quality.
Ranked Stanley Steemer Product Quality the Highest
Ranked Stanley Steemer Product Quality the Lowest
Stanley Steemer Product Quality Score by Gender
Stanley Steemer's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Stanley Steemer.
Male
1.5/5
Female
1.5/5
Stanley Steemer Product Quality Score by Ethnicity
Stanley Steemer's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stanley Steemer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Stanley Steemer Product Quality Score by Age
Stanley Steemer's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stanley Steemer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Stanley Steemer Product Quality Score by Usage
Stanley Steemer's Product Quality score was rated the highest by customers who have used Stanley Steemer's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Stanley Steemer Product Quality Score by Industry
Stanley Steemer's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Stanley Steemer Pricing
Stanley Steemer ROI & Value For Money
1.6/5
Stanley Steemer has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Stanley Steemer Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Stanley Steemer.
Quick Insights into Stanley Steemer ROI
Stanley Steemer's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked Stanley Steemer ROI the Highest
Ranked Stanley Steemer ROI the Lowest
Stanley Steemer ROI Score by Gender
Stanley Steemer's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Stanley Steemer.
Male
1.5/5
Female
1.5/5
Stanley Steemer ROI Score by Ethnicity
Stanley Steemer's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stanley Steemer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Stanley Steemer ROI Score by Age
Stanley Steemer's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stanley Steemer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Stanley Steemer ROI Score by Usage
Stanley Steemer's ROI score was rated the highest by customers who have used Stanley Steemer's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Stanley Steemer ROI Score by Industry
Stanley Steemer's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Stanley Steemer Customer Satisfaction (CSAT)
Stanley Steemer Customer Satisfaction (CSAT) Score
24 / 100
Stanley Steemer has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
10%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
11%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stanley Steemer Customer Satisfaction
Stanley Steemer's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked Stanley Steemer Customer Satisfaction the Highest
Ranked Stanley Steemer Customer Satisfaction the Lowest
Stanley Steemer Customer Satisfaction Score by Gender
Male customers rated Stanley Steemer's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Stanley Steemer.
16 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 5% | |
Very Dissatisfied | 74% |
11 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 76% |
Stanley Steemer Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stanley Steemer's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
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12 / 100
Very Satisfied
9%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
76%
CSAT according to African American/Black
Stanley Steemer's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stanley Steemer.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Stanley Steemer's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stanley Steemer.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
91%
Stanley Steemer Customer Satisfaction Score by Age
Stanley Steemer's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Stanley Steemer.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 46-50 | 17% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 12% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 13% |
Stanley Steemer Customer Satisfaction Score by Usage
Stanley Steemer's Customer Satisfaction score was rated the highest by customers who have used Stanley Steemer's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Stanley Steemer Customer Satisfaction Score by Industry
Stanley Steemer's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Stanley Steemer Customer Satisfaction Score by Industry",
"text": "Stanley Steemer's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Stanley Steemer's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Stanley Steemer's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Stanley Steemer's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
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"text": "Stanley Steemer's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 17,
"stars": 0,
"csatScore": 17,
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"scoreClassName": "",
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}
]
}Stanley Steemer Customer Service
1.7/5
Stanley Steemer has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Stanley Steemer's overall Customer Service score rated by its users and customers.
About Stanley Steemer's Customer Service
Address
Dublin, OH 43016
Website
https://www.stanleysteemer.com/
Phone Number
16147612777
Quick Insights into Stanley Steemer Customer Service
Stanley Steemer's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Stanley Steemer's Customer Service score.
Ranked Stanley Steemer Customer Service the Highest
Ranked Stanley Steemer Customer Service the Lowest
Stanley Steemer Customer Service Score by Gender
Stanley Steemer's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Stanley Steemer.
Male
1.5/5
Female
1.5/5
Stanley Steemer Customer Service Score by Ethnicity
Stanley Steemer's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stanley Steemer.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Stanley Steemer Customer Service Score by Age
Stanley Steemer's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stanley Steemer.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.9 | 26-30 | 4.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Stanley Steemer Customer Service Score by Usage
Stanley Steemer's Customer Service score was rated the highest by customers who have used Stanley Steemer's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Stanley Steemer Customer Service Score by Industry
Stanley Steemer's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Stanley Steemer as an Employer
2.9/5
Stanley Steemer has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Stanley Steemer scored a -53 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Stanley Steemer would recommend the brand to a friend. ENPS measures how likely Stanley Steemer employees would recommend working at Stanley Steemer to a friend.
Net Promoter Score
-53
NPS Score
| 21% | Promoters |
|---|---|
| 5% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 43% | Promoters |
|---|---|
| 13% | Passive |
| 44% | Detractors |
