-88
NPS
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Stanton Optical
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About Stanton Optical's Brand
Brand at a Glance
42%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Stanton Optical NPS
Stanton Optical's Net Promoter Score (NPS) is a -88 with 6% Promoters, 0% Passives, and 94% Detractors. Net Promoter Score tracks whether Stanton Optical's customers would recommend using the product based on a scale of -100 to 100.
Stanton Optical Overall NPS
| 6% | Promoters |
|---|---|
| 0% | Passives |
| 94% | Detractors |
Stanton Optical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -77 | May 2024 | -77 |
Jun 2024 -79 | Jun 2024 | -79 |
Jul 2024 -80 | Jul 2024 | -80 |
Aug 2024 -83 | Aug 2024 | -83 |
Sep 2024 -84 | Sep 2024 | -84 |
Oct 2024 -85 | Oct 2024 | -85 |
Dec 2024 -85 | Dec 2024 | -85 |
Jan 2025 -87 | Jan 2025 | -87 |
Mar 2025 -87 | Mar 2025 | -87 |
May 2025 -87 | May 2025 | -87 |
Sep 2025 -87 | Sep 2025 | -87 |
Jan 2026 -89 | Jan 2026 | -89 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stanton Optical NPS by Gender
Female customers rated Stanton Optical's NPS 4 points higher than Male customers.
Male
-86
Stanton Optical's NPS was rated -86 by Male customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Female
-82
Stanton Optical's NPS was rated -82 by Female customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Stanton Optical NPS by Ethnicity
Stanton Optical's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
African American/Black -100 | African American/Black | -100 |
Stanton Optical NPS by Age
Stanton Optical's NPS was rated -100 points by customers ages 46-50 and customers ages 66+ on Comparably.
Stanton Optical NPS by Usage
Stanton Optical's NPS was rated the highest by customers who have used Stanton Optical's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Stanton Optical Customer Reviews
Out of the 4 Stanton Optical customer reviews 1 was positive and 3 were constructive. Stanton Optical customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Stanton Optical Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Stanton Optical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Stanton Optical Customer Loyalty Score by Gender
Female customers rated Stanton Optical's Customer Loyalty score 14% higher than Male customers.
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Male
29%
Yes
Female
43%
Yes
Stanton Optical Customer Loyalty Score by Ethnicity
Stanton Optical's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stanton Optical.
31
out of 100
Caucasian
40
out of 100
African American/Black
Stanton Optical Customer Loyalty Score by Age
Stanton Optical's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Stanton Optical.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 40% | 46-50 | 40% |
61-65 21% | 61-65 | 21% |
66+ 10% | 66+ | 10% |
Stanton Optical Customer Loyalty Score by Usage
Stanton Optical's Customer Loyalty score was rated the highest by customers who have used Stanton Optical's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stanton Optical Customer Loyalty Score by Industry
Stanton Optical's Customer Loyalty score was rated 33% by Tech industry customers.
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Stanton Optical Product Quality
1.5/5
Stanton Optical has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Stanton Optical Product Information
Stanton Optical’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Stanton Optical's product the highest.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Stanton Optical Product Quality
Stanton Optical's Product Quality score was rated highest by customers who have used Stanton Optical's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Stanton Optical Product Quality the Highest
Ranked Stanton Optical Product Quality the Lowest
Stanton Optical Product Quality Score by Gender
Stanton Optical's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Stanton Optical Product Quality Score by Ethnicity
Stanton Optical's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stanton Optical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Stanton Optical Product Quality Score by Age
Stanton Optical's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stanton Optical.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.6 | 46-50 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Stanton Optical Product Quality Score by Usage
Stanton Optical's Product Quality score was rated the highest by customers who have used Stanton Optical's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Stanton Optical Product Quality Score by Industry
Stanton Optical's Product Quality score was rated 1.5 stars by Tech industry customers.
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Stanton Optical Pricing
Stanton Optical ROI & Value For Money
1.5/5
Stanton Optical has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Stanton Optical Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Stanton Optical ROI
Stanton Optical's ROI score was rated highest by customers who have used Stanton Optical's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Stanton Optical ROI the Highest
Ranked Stanton Optical ROI the Lowest
Stanton Optical ROI Score by Gender
Stanton Optical's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Stanton Optical.
Male
1.5/5
Female
1.5/5
Stanton Optical ROI Score by Ethnicity
Stanton Optical's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stanton Optical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Stanton Optical ROI Score by Age
Stanton Optical's ROI score was rated 1.5 stars by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stanton Optical.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Stanton Optical ROI Score by Usage
Stanton Optical's ROI score was rated the highest by customers who have used Stanton Optical's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Stanton Optical ROI Score by Industry
Stanton Optical's ROI score was rated 1.6 stars by Tech industry customers.
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Stanton Optical Customer Satisfaction (CSAT)
Stanton Optical Customer Satisfaction (CSAT) Score
12 / 100
Stanton Optical has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
85%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stanton Optical Customer Satisfaction
Stanton Optical's Customer Satisfaction score was rated highest by customers who have used Stanton Optical's products/services for 1 to 2 Years, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Stanton Optical's Customer Satisfaction.
Ranked Stanton Optical Customer Satisfaction the Highest
Ranked Stanton Optical Customer Satisfaction the Lowest
Stanton Optical Customer Satisfaction Score by Gender
Male customers rated Stanton Optical's Customer Satisfaction score 12 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Stanton Optical.
21 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 79% |
9 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 91% |
Stanton Optical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stanton Optical's Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stanton Optical.
6 / 100
Very Satisfied
0%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
94%
CSAT according to African American/Black
Stanton Optical's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stanton Optical.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Stanton Optical Customer Satisfaction Score by Age
Stanton Optical's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Stanton Optical.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 61-65 | 12% | |||||||||||||||
| 66+ | 0% |
Stanton Optical Customer Satisfaction Score by Usage
Stanton Optical's Customer Satisfaction score was rated the highest by customers who have used Stanton Optical's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Stanton Optical Customer Satisfaction Score by Industry
Stanton Optical's Customer Satisfaction score was rated 25 points by Tech industry customers.
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{
"title": "Stanton Optical Customer Satisfaction Score by Industry",
"text": "Stanton Optical's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Stanton Optical's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}Stanton Optical Customer Service
1.5/5
Stanton Optical has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Stanton Optical's Customer Service
Website
http://www.stantonoptical.com
Quick Insights into Stanton Optical Customer Service
Stanton Optical's Customer Service score was rated highest by customers who have used Stanton Optical's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Stanton Optical's Customer Service score.
Ranked Stanton Optical Customer Service the Highest
Ranked Stanton Optical Customer Service the Lowest
Stanton Optical Customer Service Score by Gender
Stanton Optical's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Stanton Optical.
Male
1.5/5
Female
1.5/5
Stanton Optical Customer Service Score by Ethnicity
Stanton Optical's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stanton Optical.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Stanton Optical Customer Service Score by Age
Stanton Optical's Customer Service score was rated 1.5 stars by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stanton Optical.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Stanton Optical Customer Service Score by Usage
Stanton Optical's Customer Service score was rated the highest by customers who have used Stanton Optical's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Stanton Optical Customer Service Score by Industry
Stanton Optical's Customer Service score was rated 1.6 stars by Tech industry customers.
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Stanton Optical as an Employer
2.5/5
Stanton Optical has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Stanton Optical scored a -88 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Stanton Optical would recommend the brand to a friend. ENPS measures how likely Stanton Optical employees would recommend working at Stanton Optical to a friend.
Net Promoter Score
-88
NPS Score
| 6% | Promoters |
|---|---|
| 0% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 17% | Promoters |
|---|---|
| 18% | Passive |
| 65% | Detractors |
