-100
NPS
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Star Bulk Carriers
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About Star Bulk Carriers' Brand
Provider of seaborne transportation services intended for dry bulk sector. The company has a fleet of 74 vessels with an aggregate capacity of 8.2 million dwt, which includes 68 operating vessels, 2 vessels acquired and due for delivery and 4 newbuilding vessels under construction at shipyards in China, with carrying capacities between 52,055 dwt and 209,537 dwt.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Star Bulk Carriers NPS
Star Bulk Carriers's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Star Bulk Carriers's customers would recommend using the product based on a scale of -100 to 100.
Star Bulk Carriers Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Star Bulk Carriers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Star Bulk Carriers Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Star Bulk Carriers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Star Bulk Carriers Product Quality
4/5
Star Bulk Carriers has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Star Bulk Carriers' overall Product Quality score rated by its users and customers.
Star Bulk Carriers Product Information
Star Bulk Carriers’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.starbulk.com
- Company Size
- 51-200 Employees
Star Bulk Carriers Pricing
Star Bulk Carriers ROI & Value For Money
3/5
Star Bulk Carriers has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Star Bulk Carriers' overall ROI score rated by its users and customers.
Star Bulk Carriers Customer Satisfaction (CSAT)
Star Bulk Carriers Customer Satisfaction (CSAT) Score
100 / 100
Star Bulk Carriers has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Star Bulk Carriers Customer Service
3/5
Star Bulk Carriers has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Star Bulk Carriers' overall Customer Service score rated by its users and customers.
About Star Bulk Carriers's Customer Service
Address
40, Agiou Konstantinou Str., Athens, 151 24 Greece
Website
www.starbulk.com
