-54
NPS
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Star Furniture
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About Star Furniture's Brand
Star Furniture celebrated its 100 year mark in 2012.
Brand at a Glance
67%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
1.8/5
Customer Service
Star Furniture NPS
Star Furniture's Net Promoter Score (NPS) is a -54 with 23% Promoters, 0% Passives, and 77% Detractors. Net Promoter Score tracks whether Star Furniture's customers would recommend using the product based on a scale of -100 to 100.
Star Furniture Overall NPS
| 23% | Promoters |
|---|---|
| 0% | Passives |
| 77% | Detractors |
Star Furniture NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -33 | Aug 2022 | -33 |
Oct 2022 -40 | Oct 2022 | -40 |
Dec 2022 -45 | Dec 2022 | -45 |
Feb 2023 -50 | Feb 2023 | -50 |
Mar 2023 -53 | Mar 2023 | -53 |
May 2023 -43 | May 2023 | -43 |
Jun 2023 -50 | Jun 2023 | -50 |
Sep 2023 -53 | Sep 2023 | -53 |
Apr 2024 -47 | Apr 2024 | -47 |
May 2024 -50 | May 2024 | -50 |
Jun 2024 -53 | Jun 2024 | -53 |
Mar 2025 -55 | Mar 2025 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Star Furniture NPS by Gender
Male customers rated Star Furniture's NPS 16 points higher than Female customers.
Male
-34
Star Furniture's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-50
Star Furniture's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Star Furniture NPS by Ethnicity
Star Furniture's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Star Furniture NPS by Age
Star Furniture's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Star Furniture NPS by Usage
Star Furniture's NPS was rated the highest by customers who have used Star Furniture's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years -50 | Over 10 Years | -50 |
Star Furniture Customer Reviews
Out of the 2 Star Furniture customer reviews 1 was positive and 1 was constructive. Star Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Star Furniture Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Star Furniture users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Star Furniture Customer Loyalty Score by Gender
Male customers rated Star Furniture's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Star Furniture.
Male
70%
Yes
Female
66%
Yes
Star Furniture Customer Loyalty Score by Ethnicity
Star Furniture's Customer Loyalty score was rated 50% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Star Furniture.
50
out of 100
Caucasian
Star Furniture Customer Loyalty Score by Age
Star Furniture's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Star Furniture.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 46% | 61-65 | 46% |
66+ 70% | 66+ | 70% |
Star Furniture Customer Loyalty Score by Usage
Star Furniture's Customer Loyalty score was rated the highest by customers who have used Star Furniture's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Star Furniture Product Quality
2/5
Star Furniture has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Star Furniture Product Information
Star Furniture’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into Star Furniture Product Quality
Star Furniture's Product Quality score was rated highest by customers who have used Star Furniture's products/services for 2 to 5 Years, and rated lowest by customers who have used Star Furniture's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Star Furniture's Product Quality.
Ranked Star Furniture Product Quality the Highest
Ranked Star Furniture Product Quality the Lowest
Star Furniture Product Quality Score by Gender
Male customers rated Star Furniture's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Star Furniture.
Male
2/5
Female
1.7/5
Star Furniture Product Quality Score by Ethnicity
Star Furniture's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Star Furniture.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Star Furniture Product Quality Score by Age
Star Furniture's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Star Furniture.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Star Furniture Product Quality Score by Usage
Star Furniture's Product Quality score was rated the highest by customers who have used Star Furniture's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Star Furniture Pricing
Star Furniture ROI & Value For Money
1.9/5
Star Furniture has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Star Furniture's overall ROI score rated by its users and customers.
Quick Insights into Star Furniture ROI
Star Furniture's ROI score was rated highest by customers who have used Star Furniture's products/services for 2 to 5 Years, and rated lowest by customers who have used Star Furniture's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Star Furniture's ROI score.
Ranked Star Furniture ROI the Highest
Ranked Star Furniture ROI the Lowest
Star Furniture ROI Score by Gender
Male customers rated Star Furniture's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Star Furniture.
Male
2/5
Female
1.9/5
Star Furniture ROI Score by Ethnicity
Star Furniture's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Star Furniture.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Star Furniture ROI Score by Age
Star Furniture's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Star Furniture.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Star Furniture ROI Score by Usage
Star Furniture's ROI score was rated the highest by customers who have used Star Furniture's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Star Furniture Customer Satisfaction (CSAT)
Star Furniture Customer Satisfaction (CSAT) Score
30 / 100
Star Furniture has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
20%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Star Furniture Customer Satisfaction
Star Furniture's Customer Satisfaction score was rated highest by customers who have used Star Furniture's products/services for 2 to 5 Years, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Star Furniture's Customer Satisfaction.
Ranked Star Furniture Customer Satisfaction the Highest
Ranked Star Furniture Customer Satisfaction the Lowest
Star Furniture Customer Satisfaction Score by Gender
Female customers rated Star Furniture's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Star Furniture.
33 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
37 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 63% |
Star Furniture Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Star Furniture's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Star Furniture.
33 / 100
Very Satisfied
11%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Star Furniture Customer Satisfaction Score by Age
Star Furniture's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Star Furniture.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 33% |
Star Furniture Customer Satisfaction Score by Usage
Star Furniture's Customer Satisfaction score was rated the highest by customers who have used Star Furniture's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Star Furniture Customer Service
1.8/5
Star Furniture has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Star Furniture's overall Customer Service score rated by its users and customers.
About Star Furniture's Customer Service
Address
16666 Barker Springs Road, Houston, TX 77084
Website
https://www.starfurniture.com/
Phone Number
(281) 579-5909
Quick Insights into Star Furniture Customer Service
Star Furniture's Customer Service score was rated highest by customers who have used Star Furniture's products/services for 2 to 5 Years, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Star Furniture's Customer Service score.
Ranked Star Furniture Customer Service the Highest
Ranked Star Furniture Customer Service the Lowest
Star Furniture Customer Service Score by Gender
Female customers rated Star Furniture's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Star Furniture.
Male
1.7/5
Female
2.1/5
Star Furniture Customer Service Score by Ethnicity
Star Furniture's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Star Furniture.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Star Furniture Customer Service Score by Age
Star Furniture's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Star Furniture.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Star Furniture Customer Service Score by Usage
Star Furniture's Customer Service score was rated the highest by customers who have used Star Furniture's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Star Furniture as an Employer
2.8/5
Star Furniture has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Star Furniture scored a -54 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Star Furniture would recommend the brand to a friend. ENPS measures how likely Star Furniture employees would recommend working at Star Furniture to a friend.
Net Promoter Score
-54
NPS Score
| 23% | Promoters |
|---|---|
| 0% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
