13
NPS
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Starkey
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About Starkey's Brand
Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Owned by Bill Austin since 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President and CEO Brandon Sawalich, Starkey has more than 5,000 employees, operates 28 facilities and does business in more than 100 markets worldwide. Learn more at starkey.com.
Brand at a Glance
82%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Starkey CMO
Chris McCormick
Chris McCormick serves as the Chief Marketing Officer of Starkey Hearing Technologies. Chris started at Starkey Hearing Technologies in January of 2016. Chris currently resides in Greater Minneapolis-St. Paul Area.
Starkey NPS
Starkey's Net Promoter Score (NPS) is a 13 with 50% Promoters, 13% Passives, and 37% Detractors. Net Promoter Score tracks whether Starkey's customers would recommend using the product based on a scale of -100 to 100.
Starkey Overall NPS
| 50% | Promoters |
|---|---|
| 13% | Passives |
| 37% | Detractors |
Starkey NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -5 | Nov 2023 | -5 |
Dec 2023 3 | Dec 2023 | 3 |
Jan 2024 5 | Jan 2024 | 5 |
Apr 2024 5 | Apr 2024 | 5 |
Jun 2024 7 | Jun 2024 | 7 |
Aug 2024 8 | Aug 2024 | 8 |
Oct 2024 5 | Oct 2024 | 5 |
Nov 2024 7 | Nov 2024 | 7 |
Jan 2025 10 | Jan 2025 | 10 |
Feb 2025 14 | Feb 2025 | 14 |
Jul 2025 16 | Jul 2025 | 16 |
Oct 2025 14 | Oct 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Starkey NPS by Gender
Female customers rated Starkey's NPS 23 points higher than Male customers.
Male
-10
Starkey's NPS was rated -10 by Male customers on Comparably.
45%
Promoters
0%
Passives
55%
Detractors
Female
13
Starkey's NPS was rated 13 by Female customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Starkey NPS by Ethnicity
Starkey's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Starkey NPS by Age
Starkey's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Starkey NPS by Usage
Starkey's NPS was rated the highest by customers who have used Starkey's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 49 | Over 10 Years | 49 |
Starkey Customer Reviews
Out of the 5 Starkey customer reviews 2 were positive and 3 were constructive. Starkey customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Starkey Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Starkey users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Starkey Customer Loyalty Score by Gender
Female customers rated Starkey's Customer Loyalty score 20% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Starkey.
Male
67%
Yes
Female
87%
Yes
Starkey Customer Loyalty Score by Ethnicity
Starkey's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Starkey.
70
out of 100
Caucasian
Starkey Customer Loyalty Score by Age
Starkey's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Starkey.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
61-65 78% | 61-65 | 78% |
66+ 82% | 66+ | 82% |
Starkey Customer Loyalty Score by Usage
Starkey's Customer Loyalty score was rated the highest by customers who have used Starkey's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Starkey Customer Loyalty Score by Industry
Starkey's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Starkey Product Quality
3.5/5
Starkey has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Starkey Product Information
Starkey’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Starkey's product the highest.
- Website
- https://www.starkey.com/
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing and Machinery
Quick Insights into Starkey Product Quality
Starkey's Product Quality score was rated highest by customers who have used Starkey's products/services for Over 10 Years, and rated lowest by customers ages 61-65.
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Ranked Starkey Product Quality the Highest
Ranked Starkey Product Quality the Lowest
Starkey Product Quality Score by Gender
Female customers rated Starkey's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Starkey.
Male
2.8/5
Female
3.4/5
Starkey Product Quality Score by Ethnicity
Starkey's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Starkey.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Starkey Product Quality Score by Age
Starkey's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Starkey.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
61-65 1.9 | 61-65 | 1.9 |
66+ 2.3 | 66+ | 2.3 |
Starkey Product Quality Score by Usage
Starkey's Product Quality score was rated the highest by customers who have used Starkey's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Starkey Product Quality Score by Industry
Starkey's Product Quality score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.
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Starkey Pricing
Starkey ROI & Value For Money
3.4/5
Starkey has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Starkey Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Starkey ROI
Starkey's ROI score was rated highest by customers who have used Starkey's products/services for Over 10 Years, and rated lowest by customers who have used Starkey's products/services for 5 to 10 Years.
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Ranked Starkey ROI the Highest
Ranked Starkey ROI the Lowest
Starkey ROI Score by Gender
Female customers rated Starkey's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Starkey.
Male
2.6/5
Female
3.2/5
Starkey ROI Score by Ethnicity
Starkey's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Starkey.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Starkey ROI Score by Age
Starkey's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Starkey.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3 | 51-55 | 3 |
61-65 1.9 | 61-65 | 1.9 |
66+ 2 | 66+ | 2 |
Starkey ROI Score by Usage
Starkey's ROI score was rated the highest by customers who have used Starkey's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Starkey ROI Score by Industry
Starkey's ROI score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Starkey Customer Satisfaction (CSAT)
Starkey Customer Satisfaction (CSAT) Score
54 / 100
Starkey has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
16%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
8%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Starkey Customer Satisfaction
Starkey's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 61-65.
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Ranked Starkey Customer Satisfaction the Highest
Ranked Starkey Customer Satisfaction the Lowest
Starkey Customer Satisfaction Score by Gender
Starkey's Customer Satisfaction score was rated 50 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Starkey.
50 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 30% |
50 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Starkey Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Starkey's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
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37 / 100
Very Satisfied
18%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
45%
Starkey Customer Satisfaction Score by Age
Starkey's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Starkey.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 33% | |||||||||||||||
| 66+ | 40% |
Starkey Customer Satisfaction Score by Usage
Starkey's Customer Satisfaction score was rated the highest by customers who have used Starkey's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Starkey Customer Satisfaction Score by Industry
Starkey's Customer Satisfaction score was rated 75 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Starkey Customer Satisfaction Score by Industry",
"text": "Starkey's Customer Satisfaction score was rated 75 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Starkey's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Starkey Customer Service
3.5/5
Starkey has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Starkey's overall Customer Service score rated by its users and customers.
About Starkey's Customer Service
Address
6801 Washington Ave S, Minneapolis, MN 55344
Website
https://www.starkey.com/
Phone Number
1(888) 481-5512
Starkey's Social Links
Quick Insights into Starkey Customer Service
Starkey's Customer Service score was rated highest by customers who have used Starkey's products/services for Over 10 Years, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Starkey's Customer Service score.
Ranked Starkey Customer Service the Highest
Ranked Starkey Customer Service the Lowest
Starkey Customer Service Score by Gender
Female customers rated Starkey's Customer Service score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Starkey.
Male
2.6/5
Female
3.7/5
Starkey Customer Service Score by Ethnicity
Starkey's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Starkey.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Starkey Customer Service Score by Age
Starkey's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Starkey.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.6 | 51-55 | 3.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
Starkey Customer Service Score by Usage
Starkey's Customer Service score was rated the highest by customers who have used Starkey's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Starkey Customer Service Score by Industry
Starkey's Customer Service score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.
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Starkey as an Employer
3.4/5
Starkey has a 3.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Starkey scored a 13 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Starkey would recommend the brand to a friend. ENPS measures how likely Starkey employees would recommend working at Starkey to a friend.
Net Promoter Score
13
NPS Score
| 50% | Promoters |
|---|---|
| 13% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 32% | Promoters |
|---|---|
| 13% | Passive |
| 55% | Detractors |
