0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Starling Bank
Marketing or Exec? Claim Your Free Account
About Starling Bank's Brand
Provider of a digital-only bank created to offer online banking services. The company operates a digital bank, offering commercial banking services that can be managed with a mobile device, including real-time spending intelligence and personalization of services, with cash transactions made via an ATM card enabling depositors to bank in a paperless and branch less manner.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Starling Bank NPS
Starling Bank's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Starling Bank's customers would recommend using the product based on a scale of -100 to 100.
Starling Bank Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Starling Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 0 | Jun 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Starling Bank Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Starling Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Starling Bank Product Quality
4/5
Starling Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Starling Bank's overall Product Quality score rated by its users and customers.
Starling Bank Product Information
Starling Bank’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.starlingbank.com
- Company Size
- 11-50 Employees
Starling Bank Pricing
Starling Bank ROI & Value For Money
3.5/5
Starling Bank has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Starling Bank's overall ROI score rated by its users and customers.
Starling Bank Customer Satisfaction (CSAT)
Starling Bank Customer Satisfaction (CSAT) Score
100 / 100
Starling Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Starling Bank Customer Service
4.5/5
Starling Bank has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Starling Bank's overall Customer Service score rated by its users and customers.
About Starling Bank's Customer Service
Address
4th Floor Norfolk House, London, SW1Y 4JR United Kingdom
Website
www.starlingbank.com
Consumer vs. Employees
Starling Bank scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Starling Bank would recommend the brand to a friend. ENPS measures how likely Starling Bank employees would recommend working at Starling Bank to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
