5
NPS
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StarMaker Interactive
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About StarMaker Interactive's Brand
StarMaker is an online video network for music whose apps enable video creation/publishing, shared monetization & talent discovery
Brand at a Glance
93%
Customer Loyalty
3.8/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
StarMaker Interactive NPS
StarMaker Interactive's Net Promoter Score (NPS) is a 5 with 49% Promoters, 7% Passives, and 44% Detractors. Net Promoter Score tracks whether StarMaker Interactive's customers would recommend using the product based on a scale of -100 to 100.
StarMaker Interactive Overall NPS
| 49% | Promoters |
|---|---|
| 7% | Passives |
| 44% | Detractors |
StarMaker Interactive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 22 | Sep 2022 | 22 |
Oct 2022 26 | Oct 2022 | 26 |
Mar 2023 21 | Mar 2023 | 21 |
Jun 2023 24 | Jun 2023 | 24 |
Jul 2023 3 | Jul 2023 | 3 |
Aug 2023 6 | Aug 2023 | 6 |
Sep 2023 5 | Sep 2023 | 5 |
Oct 2023 9 | Oct 2023 | 9 |
Nov 2023 5 | Nov 2023 | 5 |
Jun 2024 4 | Jun 2024 | 4 |
Sep 2024 2 | Sep 2024 | 2 |
Oct 2024 4 | Oct 2024 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StarMaker Interactive NPS by Gender
Male customers rated StarMaker Interactive's NPS 56 points higher than Female customers.
Male
46
StarMaker Interactive's NPS was rated 46 by Male customers on Comparably.
73%
Promoters
0%
Passives
27%
Detractors
Female
-10
StarMaker Interactive's NPS was rated -10 by Female customers on Comparably.
40%
Promoters
10%
Passives
50%
Detractors
StarMaker Interactive NPS by Ethnicity
StarMaker Interactive's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Other 11 | Other | 11 |
StarMaker Interactive NPS by Age
StarMaker Interactive's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
StarMaker Interactive NPS by Usage
StarMaker Interactive's NPS was rated the highest by customers who have used StarMaker Interactive's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 10 | 2 to 5 Years | 10 |
StarMaker Interactive Customer Reviews
Out of the 4 StarMaker Interactive customer reviews 3 were positive and 1 was constructive. StarMaker Interactive customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
StarMaker Interactive Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of StarMaker Interactive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StarMaker Interactive Customer Loyalty Score by Gender
StarMaker Interactive's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of StarMaker Interactive.
Male
100%
Yes
Female
100%
Yes
StarMaker Interactive Customer Loyalty Score by Ethnicity
StarMaker Interactive's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of StarMaker Interactive.
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
StarMaker Interactive Customer Loyalty Score by Age
StarMaker Interactive's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of StarMaker Interactive.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
StarMaker Interactive Customer Loyalty Score by Usage
StarMaker Interactive's Customer Loyalty score was rated 100% by customers who have used StarMaker Interactive's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
StarMaker Interactive Product Quality
3.8/5
StarMaker Interactive has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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StarMaker Interactive Product Information
StarMaker Interactive’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://starmakerstudios.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Media
Mobile App
Sports & Entertainment
Quick Insights into StarMaker Interactive Product Quality
StarMaker Interactive's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Asian or Pacific Islander customers.
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Ranked StarMaker Interactive Product Quality the Highest
Ranked StarMaker Interactive Product Quality the Lowest
StarMaker Interactive Product Quality Score by Gender
Male customers rated StarMaker Interactive's Product Quality score 0.9 stars higher than Female customers.
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Male
4.4/5
Female
3.5/5
StarMaker Interactive Product Quality Score by Ethnicity
StarMaker Interactive's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of StarMaker Interactive.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.9 | Other | 3.9 |
StarMaker Interactive Product Quality Score by Age
StarMaker Interactive's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of StarMaker Interactive.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 3.4 | 26-30 | 3.4 |
StarMaker Interactive Product Quality Score by Usage
StarMaker Interactive's Product Quality score was rated the highest by customers who have used StarMaker Interactive's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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StarMaker Interactive Pricing
StarMaker Interactive ROI & Value For Money
2.9/5
StarMaker Interactive has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into StarMaker Interactive ROI
StarMaker Interactive's ROI score was rated highest by customers ages 18-25, and rated lowest by Asian or Pacific Islander customers.
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Ranked StarMaker Interactive ROI the Highest
Ranked StarMaker Interactive ROI the Lowest
StarMaker Interactive ROI Score by Gender
Male customers rated StarMaker Interactive's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of StarMaker Interactive.
Male
2.7/5
Female
2.5/5
StarMaker Interactive ROI Score by Ethnicity
StarMaker Interactive's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of StarMaker Interactive.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 2.9 | Other | 2.9 |
StarMaker Interactive ROI Score by Age
StarMaker Interactive's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of StarMaker Interactive.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 1.5 | 26-30 | 1.5 |
StarMaker Interactive ROI Score by Usage
StarMaker Interactive's ROI score was rated the highest by customers who have used StarMaker Interactive's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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StarMaker Interactive Customer Satisfaction (CSAT)
StarMaker Interactive Customer Satisfaction (CSAT) Score
64 / 100
StarMaker Interactive has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
12%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into StarMaker Interactive Customer Satisfaction
StarMaker Interactive's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked StarMaker Interactive Customer Satisfaction the Highest
Ranked StarMaker Interactive Customer Satisfaction the Lowest
StarMaker Interactive Customer Satisfaction Score by Gender
Male customers rated StarMaker Interactive's Customer Satisfaction score 42 points higher than Female customers.
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80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 10% |
38 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 13% | |
Very Dissatisfied | 36% |
StarMaker Interactive Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
StarMaker Interactive's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of StarMaker Interactive.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
StarMaker Interactive's Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of StarMaker Interactive.
57 / 100
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
StarMaker Interactive Customer Satisfaction Score by Age
StarMaker Interactive's Customer Satisfaction score was rated 80 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of StarMaker Interactive.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% |
StarMaker Interactive Customer Satisfaction Score by Usage
StarMaker Interactive's Customer Satisfaction score was rated 50 points by customers who have used StarMaker Interactive's products/services for 2 to 5 Years.
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StarMaker Interactive Customer Service
2.9/5
StarMaker Interactive has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About StarMaker Interactive's Customer Service
Address
San Francisco, CA
Website
http://starmakerstudios.com
Quick Insights into StarMaker Interactive Customer Service
StarMaker Interactive's Customer Service score was rated highest by customers who have used StarMaker Interactive's products/services for 1 to 2 Years, and rated lowest by customers ages 26-30.
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Ranked StarMaker Interactive Customer Service the Highest
Ranked StarMaker Interactive Customer Service the Lowest
StarMaker Interactive Customer Service Score by Gender
StarMaker Interactive's Customer Service score was rated 2.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of StarMaker Interactive.
Male
2.6/5
Female
2.6/5
StarMaker Interactive Customer Service Score by Ethnicity
StarMaker Interactive's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of StarMaker Interactive.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 1.7 | Asian or Pacific Islander | 1.7 |
Other 2.5 | Other | 2.5 |
StarMaker Interactive Customer Service Score by Age
StarMaker Interactive's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of StarMaker Interactive.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 1.5 | 26-30 | 1.5 |
StarMaker Interactive Customer Service Score by Usage
StarMaker Interactive's Customer Service score was rated the highest by customers who have used StarMaker Interactive's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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StarMaker Interactive as an Employer
3.2/5
StarMaker Interactive has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
StarMaker Interactive scored a 5 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of StarMaker Interactive would recommend the brand to a friend. ENPS measures how likely StarMaker Interactive employees would recommend working at StarMaker Interactive to a friend.
Net Promoter Score
5
NPS Score
| 49% | Promoters |
|---|---|
| 7% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
