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NPS
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Starry
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About Starry's Brand
Welcome to Happy Interneting. We love the internet. But not the complicated plans, bundles and poor service. So we reinvented every aspect of it.
Brand at a Glance
75%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Starry NPS
Starry's Net Promoter Score (NPS) is a -2 with 41% Promoters, 16% Passives, and 43% Detractors. Net Promoter Score tracks whether Starry's customers would recommend using the product based on a scale of -100 to 100.
Starry Overall NPS
| 41% | Promoters |
|---|---|
| 16% | Passives |
| 43% | Detractors |
Starry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 3 | Jul 2023 | 3 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 1 | Sep 2023 | 1 |
Oct 2023 -3 | Oct 2023 | -3 |
Nov 2023 -3 | Nov 2023 | -3 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 1 | Feb 2024 | 1 |
Jul 2024 -1 | Jul 2024 | -1 |
Dec 2024 -1 | Dec 2024 | -1 |
Jan 2025 -2 | Jan 2025 | -2 |
Mar 2025 0 | Mar 2025 | 0 |
Oct 2025 -2 | Oct 2025 | -2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Starry NPS by Gender
Female customers rated Starry's NPS 34 points higher than Male customers.
Male
-23
Starry's NPS was rated -23 by Male customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Female
11
Starry's NPS was rated 11 by Female customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Starry NPS by Ethnicity
Starry's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -29 | Caucasian | -29 |
Asian or Pacific Islander -14 | Asian or Pacific Islander | -14 |
Other 17 | Other | 17 |
Starry NPS by Age
Starry's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Starry NPS by Usage
Starry's NPS was rated the highest by customers who have used Starry's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 9 | Less than 1 Year | 9 |
1 to 2 Years -23 | 1 to 2 Years | -23 |
2 to 5 Years -9 | 2 to 5 Years | -9 |
Starry Customer Reviews
Out of the 11 Starry customer reviews 8 were positive and 3 were constructive. Starry customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Starry Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Starry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Starry Customer Loyalty Score by Gender
Female customers rated Starry's Customer Loyalty score 12% higher than Male customers.
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Male
77%
Yes
Female
89%
Yes
Starry Customer Loyalty Score by Ethnicity
Starry's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Starry.
70
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
85
out of 100
Other
Starry Customer Loyalty Score by Age
Starry's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Starry.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 74% | 26-30 | 74% |
31-35 73% | 31-35 | 73% |
36-40 82% | 36-40 | 82% |
56-60 100% | 56-60 | 100% |
Starry Customer Loyalty Score by Usage
Starry's Customer Loyalty score was rated the highest by customers who have used Starry's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Starry Customer Loyalty Score by Industry
Starry's Customer Loyalty score was rated 81% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Starry Product Quality
3.1/5
Starry has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Starry Product Information
Starry’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Starry's product the highest.
- Website
- https://starry.com/
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Manufacturing
Quick Insights into Starry Product Quality
Starry's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Starry Product Quality the Highest
Ranked Starry Product Quality the Lowest
Starry Product Quality Score by Gender
Female customers rated Starry's Product Quality score 0.9 stars higher than Male customers.
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Male
2.8/5
Female
3.7/5
Starry Product Quality Score by Ethnicity
Starry's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Starry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 2.6 | Other | 2.6 |
Starry Product Quality Score by Age
Starry's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Starry.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.7 | 26-30 | 3.7 |
31-35 2.9 | 31-35 | 2.9 |
36-40 3.2 | 36-40 | 3.2 |
56-60 3.1 | 56-60 | 3.1 |
Starry Product Quality Score by Usage
Starry's Product Quality score was rated the highest by customers who have used Starry's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Starry Product Quality Score by Industry
Starry's Product Quality score was rated 2.6 stars by Tech industry customers.
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Starry Pricing
Starry ROI & Value For Money
3.3/5
Starry has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Starry's overall ROI score rated by its users and customers.
Starry Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Starry ROI
Starry's ROI score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked Starry ROI the Highest
Ranked Starry ROI the Lowest
Starry ROI Score by Gender
Female customers rated Starry's ROI score 1.1 stars higher than Male customers.
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Male
2.7/5
Female
3.8/5
Starry ROI Score by Ethnicity
Starry's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Starry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 2.6 | Other | 2.6 |
Starry ROI Score by Age
Starry's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Starry.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3 | 31-35 | 3 |
36-40 3 | 36-40 | 3 |
56-60 3.5 | 56-60 | 3.5 |
Starry ROI Score by Usage
Starry's ROI score was rated the highest by customers who have used Starry's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Starry ROI Score by Industry
Starry's ROI score was rated 2.6 stars by Tech industry customers.
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Starry Customer Satisfaction (CSAT)
Starry Customer Satisfaction (CSAT) Score
51 / 100
Starry has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
28%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
10%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Starry Customer Satisfaction
Starry's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked Starry Customer Satisfaction the Highest
Ranked Starry Customer Satisfaction the Lowest
Starry Customer Satisfaction Score by Gender
Female customers rated Starry's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Starry.
47 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 27% | |
Very Dissatisfied | 26% |
64 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 7% |
Starry Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Starry's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Starry.
50 / 100
Very Satisfied
15%
Satisfied
35%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
30%
CSAT according to Asian or Pacific Islander
Starry's Customer Satisfaction (CSAT) score was rated 57% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Starry.
57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
0%
CSAT according to Other
Starry's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Starry.
40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
Starry Customer Satisfaction Score by Age
Starry's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Starry.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 31-35 | 44% | |||||||||||||||
| 56-60 | 66% |
Starry Customer Satisfaction Score by Usage
Starry's Customer Satisfaction score was rated the highest by customers who have used Starry's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Starry Customer Satisfaction Score by Industry
Starry's Customer Satisfaction score was rated 36 points by Tech industry customers.
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{
"title": "Starry Customer Satisfaction Score by Industry",
"text": "Starry's Customer Satisfaction score was rated 36 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 36,
"stars": 0,
"csatScore": 36,
"text": "Starry's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Starry Customer Service
3.3/5
Starry has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Starry's overall Customer Service score rated by its users and customers.
About Starry's Customer Service
Address
38 Chauncy Street, Boston, MA 02111
Website
https://starry.com/
Phone Number
6178618300
Starry's Social Links
Quick Insights into Starry Customer Service
Starry's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Starry's Customer Service score.
Ranked Starry Customer Service the Highest
Ranked Starry Customer Service the Lowest
Starry Customer Service Score by Gender
Female customers rated Starry's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Starry.
Male
2.7/5
Female
3.5/5
Starry Customer Service Score by Ethnicity
Starry's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Starry.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 2.6 | Other | 2.6 |
Starry Customer Service Score by Age
Starry's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Starry.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.3 | 26-30 | 3.3 |
31-35 2.9 | 31-35 | 2.9 |
36-40 3.1 | 36-40 | 3.1 |
56-60 2.8 | 56-60 | 2.8 |
Starry Customer Service Score by Usage
Starry's Customer Service score was rated the highest by customers who have used Starry's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Starry Customer Service Score by Industry
Starry's Customer Service score was rated 2.3 stars by Tech industry customers.
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Starry as an Employer
3.8/5
Starry has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Starry scored a -2 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Starry would recommend the brand to a friend. ENPS measures how likely Starry employees would recommend working at Starry to a friend.
Net Promoter Score
-2
NPS Score
| 41% | Promoters |
|---|---|
| 16% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 53% | Promoters |
|---|---|
| 21% | Passive |
| 26% | Detractors |
