19
NPS
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Starwood Capital Group
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About Starwood Capital Group's Brand
Starwood Capital has invested $11.8 billion of equity since 1991 in all asset classes and levels of the capital structure.
Brand at a Glance
72%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Starwood Capital Group NPS
Starwood Capital Group's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Starwood Capital Group's customers would recommend using the product based on a scale of -100 to 100.
Starwood Capital Group Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Starwood Capital Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Apr 2023 50 | Apr 2023 | 50 |
May 2023 60 | May 2023 | 60 |
Sep 2023 49 | Sep 2023 | 49 |
Oct 2023 29 | Oct 2023 | 29 |
May 2024 37 | May 2024 | 37 |
Jun 2024 22 | Jun 2024 | 22 |
Mar 2025 10 | Mar 2025 | 10 |
Aug 2025 18 | Aug 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Starwood Capital Group Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Starwood Capital Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Starwood Capital Group Product Quality
3/5
Starwood Capital Group has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Starwood Capital Group Product Information
Starwood Capital Group’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Banking
FinTech
Starwood Capital Group Pricing
Starwood Capital Group ROI & Value For Money
3.2/5
Starwood Capital Group has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Starwood Capital Group Customer Satisfaction (CSAT)
Starwood Capital Group Customer Satisfaction (CSAT) Score
57 / 100
Starwood Capital Group has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Starwood Capital Group Customer Service
3.2/5
Starwood Capital Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Starwood Capital Group's Customer Service
Address
591 West Putnam Avenue, Greenwich, CT 06830
Website
http://www.starwoodcapital.com
Consumer vs. Employees
Starwood Capital Group scored a 19 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Starwood Capital Group would recommend the brand to a friend. ENPS measures how likely Starwood Capital Group employees would recommend working at Starwood Capital Group to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
