-100
NPS
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State Auto Financial Corporation
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About State Auto Financial Corporation's Brand
State Auto Financial Corporation, headquartered in Columbus, Ohio, is a super regional property
Brand at a Glance
60%
Customer Loyalty
2.1/5
Product Quality
1.8/5
Pricing
2.1/5
Customer Service
State Auto Financial Corporation NPS
State Auto Financial Corporation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether State Auto Financial Corporation's customers would recommend using the product based on a scale of -100 to 100.
State Auto Financial Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
State Auto Financial Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
State Auto Financial Corporation Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of State Auto Financial Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
State Auto Financial Corporation Product Quality
2.1/5
State Auto Financial Corporation has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock State Auto Financial Corporation's overall Product Quality score rated by its users and customers.
State Auto Financial Corporation Product Information
State Auto Financial Corporation’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
State Auto Financial Corporation Pricing
State Auto Financial Corporation ROI & Value For Money
1.8/5
State Auto Financial Corporation has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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State Auto Financial Corporation Customer Satisfaction (CSAT)
State Auto Financial Corporation Customer Satisfaction (CSAT) Score
33 / 100
State Auto Financial Corporation has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
State Auto Financial Corporation Customer Service
2.1/5
State Auto Financial Corporation has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock State Auto Financial Corporation's overall Customer Service score rated by its users and customers.
About State Auto Financial Corporation's Customer Service
Address
518 East Broad Street, Columbus, OH
Website
http://investor.stateauto.com/
Phone Number
+1 614-464-5000
State Auto Financial Corporation as an Employer
4.5/5
State Auto Financial Corporation has a 4.5/5 stars for its overall company culture rated by their employees
top
40%
CEO of State Auto Financial Corporation
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
State Auto Financial Corporation scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of State Auto Financial Corporation would recommend the brand to a friend. ENPS measures how likely State Auto Financial Corporation employees would recommend working at State Auto Financial Corporation to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
