47
NPS
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State Bank of India
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About State Bank of India's Brand
Provider of commercial banking services.
Brand at a Glance
92%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
State Bank of India NPS
State Bank of India's Net Promoter Score (NPS) is a 47 with 71% Promoters, 5% Passives, and 24% Detractors. Net Promoter Score tracks whether State Bank of India's customers would recommend using the product based on a scale of -100 to 100.
State Bank of India Overall NPS
| 71% | Promoters |
|---|---|
| 5% | Passives |
| 24% | Detractors |
State Bank of India NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 41 | Apr 2024 | 41 |
May 2024 41 | May 2024 | 41 |
Jun 2024 43 | Jun 2024 | 43 |
Jul 2024 42 | Jul 2024 | 42 |
Aug 2024 42 | Aug 2024 | 42 |
Oct 2024 40 | Oct 2024 | 40 |
Dec 2024 42 | Dec 2024 | 42 |
Jan 2025 42 | Jan 2025 | 42 |
Apr 2025 45 | Apr 2025 | 45 |
May 2025 45 | May 2025 | 45 |
Jun 2025 47 | Jun 2025 | 47 |
Sep 2025 47 | Sep 2025 | 47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
State Bank of India NPS by Gender
Male customers rated State Bank of India's NPS 42 points higher than Female customers.
Male
75
State Bank of India's NPS was rated 75 by Male customers on Comparably.
86%
Promoters
3%
Passives
11%
Detractors
Female
33
State Bank of India's NPS was rated 33 by Female customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
State Bank of India NPS by Ethnicity
State Bank of India's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 68 | Asian or Pacific Islander | 68 |
Other 63 | Other | 63 |
State Bank of India NPS by Age
State Bank of India's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
State Bank of India NPS by Usage
State Bank of India's NPS was rated the highest by customers who have used State Bank of India's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
Over 10 Years 82 | Over 10 Years | 82 |
State Bank of India Customer Reviews
Out of the 9 State Bank of India customer reviews 8 were positive and 1 was constructive. State Bank of India customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
State Bank of India Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of State Bank of India users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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State Bank of India Customer Loyalty Score by Gender
Male customers rated State Bank of India's Customer Loyalty score 10% higher than Female customers.
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Male
95%
Yes
Female
85%
Yes
State Bank of India Customer Loyalty Score by Ethnicity
State Bank of India's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of State Bank of India.
89
out of 100
Asian or Pacific Islander
96
out of 100
Other
State Bank of India Customer Loyalty Score by Age
State Bank of India's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of State Bank of India.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 90% | 18-25 | 90% |
26-30 100% | 26-30 | 100% |
31-35 89% | 31-35 | 89% |
36-40 91% | 36-40 | 91% |
46-50 100% | 46-50 | 100% |
State Bank of India Customer Loyalty Score by Usage
State Bank of India's Customer Loyalty score was rated the highest by customers who have used State Bank of India's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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State Bank of India Customer Loyalty Score by Industry
State Bank of India's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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State Bank of India Product Quality
4.5/5
State Bank of India has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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State Bank of India Product Information
State Bank of India’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated State Bank of India's product the highest. Reviewers from the Tech industry rated State Bank of India the lowest at 4.6.
- Website
- www.sbi.co.in
- Company Size
- 10,000+ Employees
Quick Insights into State Bank of India Product Quality
State Bank of India's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used State Bank of India's products/services for 5 to 10 Years.
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Ranked State Bank of India Product Quality the Highest
Ranked State Bank of India Product Quality the Lowest
State Bank of India Product Quality Score by Gender
Male customers rated State Bank of India's Product Quality score 0.4 stars higher than Female customers.
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Male
4.5/5
Female
4.1/5
State Bank of India Product Quality Score by Ethnicity
State Bank of India's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of State Bank of India.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.6 | Other | 4.6 |
State Bank of India Product Quality Score by Age
State Bank of India's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of State Bank of India.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 5 | 26-30 | 5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.4 | 36-40 | 4.4 |
46-50 5 | 46-50 | 5 |
State Bank of India Product Quality Score by Usage
State Bank of India's Product Quality score was rated the highest by customers who have used State Bank of India's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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State Bank of India Product Quality Score by Industry
State Bank of India's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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State Bank of India Pricing
State Bank of India ROI & Value For Money
4.5/5
State Bank of India has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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State Bank of India Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from State Bank of India.
Quick Insights into State Bank of India ROI
State Bank of India's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used State Bank of India's products/services for 5 to 10 Years.
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Ranked State Bank of India ROI the Highest
Ranked State Bank of India ROI the Lowest
State Bank of India ROI Score by Gender
Male customers rated State Bank of India's ROI score 0.1 stars higher than Female customers.
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Male
4.6/5
Female
4.5/5
State Bank of India ROI Score by Ethnicity
State Bank of India's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of State Bank of India.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.6 | Other | 4.6 |
State Bank of India ROI Score by Age
State Bank of India's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of State Bank of India.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 5 | 26-30 | 5 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.5 | 36-40 | 4.5 |
46-50 5 | 46-50 | 5 |
State Bank of India ROI Score by Usage
State Bank of India's ROI score was rated the highest by customers who have used State Bank of India's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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State Bank of India ROI Score by Industry
State Bank of India's ROI score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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State Bank of India Customer Satisfaction (CSAT)
State Bank of India Customer Satisfaction (CSAT) Score
86 / 100
State Bank of India has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
70%
Satisfied
16%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
1%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into State Bank of India Customer Satisfaction
State Bank of India's Customer Satisfaction score was rated highest by customers who have used State Bank of India's products/services for 1 to 2 Years, and rated lowest by customers who have used State Bank of India's products/services for 5 to 10 Years.
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Ranked State Bank of India Customer Satisfaction the Highest
Ranked State Bank of India Customer Satisfaction the Lowest
State Bank of India Customer Satisfaction Score by Gender
Male customers rated State Bank of India's Customer Satisfaction score 38 points higher than Female customers.
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88 / 100
MaleVery Satisfied | 78% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 3% | |
Very Dissatisfied | 3% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
State Bank of India Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
State Bank of India's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
67%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
7%
CSAT according to Other
State Bank of India's Customer Satisfaction (CSAT) score was rated 89% according to Other users and customers.
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89 / 100
Very Satisfied
78%
Satisfied
11%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
5%
Very Dissatisfied
0%
State Bank of India Customer Satisfaction Score by Age
State Bank of India's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of State Bank of India.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 78% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 72% | |||||||||||||||
| 36-40 | 78% | |||||||||||||||
| 46-50 | 100% |
State Bank of India Customer Satisfaction Score by Usage
State Bank of India's Customer Satisfaction score was rated the highest by customers who have used State Bank of India's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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State Bank of India Customer Satisfaction Score by Industry
State Bank of India's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}State Bank of India Customer Service
4.5/5
State Bank of India has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About State Bank of India's Customer Service
Address
14th Floor, State Bank Bhavan, Mumbai, 400021
Website
www.sbi.co.in
Phone Number
7
Quick Insights into State Bank of India Customer Service
State Bank of India's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used State Bank of India's products/services for 5 to 10 Years.
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Ranked State Bank of India Customer Service the Highest
Ranked State Bank of India Customer Service the Lowest
State Bank of India Customer Service Score by Gender
Male customers rated State Bank of India's Customer Service score 0.5 stars higher than Female customers.
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Male
4.6/5
Female
4.1/5
State Bank of India Customer Service Score by Ethnicity
State Bank of India's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of State Bank of India.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.6 | Other | 4.6 |
State Bank of India Customer Service Score by Age
State Bank of India's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of State Bank of India.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 5 | 26-30 | 5 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4.3 | 36-40 | 4.3 |
46-50 5 | 46-50 | 5 |
State Bank of India Customer Service Score by Usage
State Bank of India's Customer Service score was rated the highest by customers who have used State Bank of India's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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State Bank of India Customer Service Score by Industry
State Bank of India's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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State Bank of India as an Employer
Consumer vs. Employees
State Bank of India scored a 47 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of State Bank of India would recommend the brand to a friend. ENPS measures how likely State Bank of India employees would recommend working at State Bank of India to a friend.
Net Promoter Score
47
NPS Score
| 71% | Promoters |
|---|---|
| 5% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 52% | Promoters |
|---|---|
| 6% | Passive |
| 42% | Detractors |
