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NPS
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State Bank & Trust Company
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About State Bank & Trust Company's Brand
State Bank provides a full suite of banking services including personal banking, business and commercial banking, mortgage lending, etc...
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2/5
Customer Service
State Bank & Trust Company NPS
State Bank & Trust Company's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether State Bank & Trust Company's customers would recommend using the product based on a scale of -100 to 100.
State Bank & Trust Company Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
State Bank & Trust Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
State Bank & Trust Company Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of State Bank & Trust Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
State Bank & Trust Company Product Quality
2.2/5
State Bank & Trust Company has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock State Bank & Trust Company's overall Product Quality score rated by its users and customers.
State Bank & Trust Company Product Information
State Bank & Trust Company’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://www.statebt.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
State Bank & Trust Company Pricing
State Bank & Trust Company ROI & Value For Money
2/5
State Bank & Trust Company has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock State Bank & Trust Company's overall ROI score rated by its users and customers.
State Bank & Trust Company Customer Satisfaction (CSAT)
State Bank & Trust Company Customer Satisfaction (CSAT) Score
100 / 100
State Bank & Trust Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
State Bank & Trust Company Customer Service
2/5
State Bank & Trust Company has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock State Bank & Trust Company's overall Customer Service score rated by its users and customers.
About State Bank & Trust Company's Customer Service
Address
3399 Peachtree Road, Atlanta, GA 30326 United States of America
Website
https://www.statebt.com
Phone Number
(800) 414-4177
State Bank & Trust Company as an Employer
3.8/5
State Bank & Trust Company has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
CEO of State Bank & Trust Company
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
State Bank & Trust Company scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of State Bank & Trust Company would recommend the brand to a friend. ENPS measures how likely State Bank & Trust Company employees would recommend working at State Bank & Trust Company to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
