-100
NPS
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State National Companies
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About State National Companies' Brand
State National Companies is a specialty provider of property and casualty insurance.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
State National Companies NPS
State National Companies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether State National Companies's customers would recommend using the product based on a scale of -100 to 100.
State National Companies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
State National Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
State National Companies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of State National Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
State National Companies Product Quality
2.2/5
State National Companies has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock State National Companies' overall Product Quality score rated by its users and customers.
State National Companies Product Information
State National Companies’s product quality score is a 2.2 out of 5 as rated by its users and customers.
Industry
Tech
FinTech
Insurance
State National Companies Pricing
State National Companies ROI & Value For Money
2/5
State National Companies has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock State National Companies' overall ROI score rated by its users and customers.
State National Companies Customer Satisfaction (CSAT)
State National Companies Customer Satisfaction (CSAT) Score
50 / 100
State National Companies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
State National Companies Customer Service
1.5/5
State National Companies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock State National Companies' overall Customer Service score rated by its users and customers.
About State National Companies's Customer Service
Address
1900 L. Don Dodson Drive, Bedford, TX
Website
http://www.statenational.com/
Phone Number
(817)265-2000
State National Companies as an Employer
3.5/5
State National Companies has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
CEO of State National Companies
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
State National Companies scored a -100 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of State National Companies would recommend the brand to a friend. ENPS measures how likely State National Companies employees would recommend working at State National Companies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
