-100
NPS
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State Street Global Investments
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About State Street Global Investments' Brand
State Street Global Advisors (SSgA), one of the industry's largest institutional asset managers1, is the investment management arm of State
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
State Street Global Investments NPS
State Street Global Investments's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether State Street Global Investments's customers would recommend using the product based on a scale of -100 to 100.
State Street Global Investments Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
State Street Global Investments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
State Street Global Investments Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of State Street Global Investments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
State Street Global Investments Product Quality
2.5/5
State Street Global Investments has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock State Street Global Investments' overall Product Quality score rated by its users and customers.
State Street Global Investments Product Information
State Street Global Investments’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.ssga.com
State Street Global Investments Pricing
State Street Global Investments ROI & Value For Money
3/5
State Street Global Investments has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock State Street Global Investments' overall ROI score rated by its users and customers.
State Street Global Investments Customer Satisfaction (CSAT)
State Street Global Investments Customer Satisfaction (CSAT) Score
100 / 100
State Street Global Investments has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
State Street Global Investments Customer Service
3.5/5
State Street Global Investments has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock State Street Global Investments' overall Customer Service score rated by its users and customers.
About State Street Global Investments's Customer Service
Address
One Lincoln Street, Boston, MA 02111-2900
Website
http://www.ssga.com
Consumer vs. Employees
State Street Global Investments scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of State Street Global Investments would recommend the brand to a friend. ENPS measures how likely State Street Global Investments employees would recommend working at State Street Global Investments to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
