-20
NPS
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Statista
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About Statista's Brand
Statista Inc. is the leading statistics company on the internet.
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Statista NPS
Statista's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether Statista's customers would recommend using the product based on a scale of -100 to 100.
Statista Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
Statista NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 -33 | May 2023 | -33 |
Aug 2023 -25 | Aug 2023 | -25 |
Nov 2023 -20 | Nov 2023 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Statista Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Statista users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Statista Product Quality
3.1/5
Statista has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Statista's overall Product Quality score rated by its users and customers.
Statista Product Information
Statista’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.statista.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Enterprise
SaaS
Statista Pricing
Statista ROI & Value For Money
3.3/5
Statista has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Statista's overall ROI score rated by its users and customers.
Statista Customer Satisfaction (CSAT)
Statista Customer Satisfaction (CSAT) Score
25 / 100
Statista has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Statista Customer Service
3/5
Statista has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Statista's overall Customer Service score rated by its users and customers.
About Statista's Customer Service
Address
75 Broad Street, New York City, NY
Website
http://www.statista.com
Phone Number
001212960 8514
Statista as an Employer
2.6/5
Statista has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Statista scored a -20 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Statista would recommend the brand to a friend. ENPS measures how likely Statista employees would recommend working at Statista to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 11% | Promoters |
|---|---|
| 33% | Passive |
| 56% | Detractors |
