-23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Stats Perform
Marketing or Exec? Claim Your Free Account
About Stats Perform's Brand
Founded in 1981, STATS began as a grass roots operation tracking baseball in a unique, esoteric fashion.
Brand at a Glance
72%
Customer Loyalty
4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Stats Perform NPS
Stats Perform's Net Promoter Score (NPS) is a -23 with 23% Promoters, 31% Passives, and 46% Detractors. Net Promoter Score tracks whether Stats Perform's customers would recommend using the product based on a scale of -100 to 100.
Stats Perform Overall NPS
| 23% | Promoters |
|---|---|
| 31% | Passives |
| 46% | Detractors |
Stats Perform NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -25 | Jul 2022 | -25 |
Sep 2022 -40 | Sep 2022 | -40 |
Nov 2022 -17 | Nov 2022 | -17 |
Feb 2023 -1 | Feb 2023 | -1 |
Dec 2023 -13 | Dec 2023 | -13 |
Jun 2024 -22 | Jun 2024 | -22 |
Oct 2024 -18 | Oct 2024 | -18 |
Dec 2024 -16 | Dec 2024 | -16 |
Jul 2025 -23 | Jul 2025 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stats Perform Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Stats Perform users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stats Perform Product Quality
4/5
Stats Perform has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Stats Perform's overall Product Quality score rated by its users and customers.
Stats Perform Product Information
Stats Perform’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.stats.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Content
Enterprise
Gaming
Media
SaaS
Sports & Entertainment
Stats Perform Pricing
Stats Perform ROI & Value For Money
3.3/5
Stats Perform has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Stats Perform's overall ROI score rated by its users and customers.
Stats Perform Customer Satisfaction (CSAT)
Stats Perform Customer Satisfaction (CSAT) Score
80 / 100
Stats Perform has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stats Perform Customer Service
3.3/5
Stats Perform has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Stats Perform's overall Customer Service score rated by its users and customers.
About Stats Perform's Customer Service
Address
2775 Shermer Road, Northbrook, IL
Website
http://www.stats.com
Phone Number
(847)583-2100
Stats Perform as an Employer
3.3/5
Stats Perform has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Stats Perform scored a -23 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Stats Perform would recommend the brand to a friend. ENPS measures how likely Stats Perform employees would recommend working at Stats Perform to a friend.
Net Promoter Score
-23
NPS Score
| 23% | Promoters |
|---|---|
| 31% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 31% | Promoters |
|---|---|
| 28% | Passive |
| 41% | Detractors |
