45
NPS
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Steam
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About Steam's Brand
Steam offers a community-based platform that enables gamers to connect, play, and create and share content with other players.
Brand at a Glance
92%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Steam NPS
Steam's Net Promoter Score (NPS) is a 45 with 65% Promoters, 15% Passives, and 20% Detractors. Net Promoter Score tracks whether Steam's customers would recommend using the product based on a scale of -100 to 100.
Steam Overall NPS
| 65% | Promoters |
|---|---|
| 15% | Passives |
| 20% | Detractors |
Steam NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 43 | Dec 2024 | 43 |
Jan 2025 44 | Jan 2025 | 44 |
Feb 2025 44 | Feb 2025 | 44 |
Mar 2025 46 | Mar 2025 | 46 |
Apr 2025 44 | Apr 2025 | 44 |
Jul 2025 46 | Jul 2025 | 46 |
Aug 2025 44 | Aug 2025 | 44 |
Sep 2025 43 | Sep 2025 | 43 |
Nov 2025 45 | Nov 2025 | 45 |
Dec 2025 45 | Dec 2025 | 45 |
Feb 2026 45 | Feb 2026 | 45 |
Apr 2026 45 | Apr 2026 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Steam NPS by Gender
Male customers rated Steam's NPS 19 points higher than Female customers.
Male
31
Steam's NPS was rated 31 by Male customers on Comparably.
58%
Promoters
15%
Passives
27%
Detractors
Female
12
Steam's NPS was rated 12 by Female customers on Comparably.
56%
Promoters
0%
Passives
44%
Detractors
Steam NPS by Ethnicity
Steam's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 16 | Caucasian | 16 |
Hispanic or Latino 83 | Hispanic or Latino | 83 |
Asian or Pacific Islander 45 | Asian or Pacific Islander | 45 |
Other 25 | Other | 25 |
Steam NPS by Age
Steam's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Steam NPS by Usage
Steam's NPS was rated the highest by customers who have used Steam's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 53 | 2 to 5 Years | 53 |
5 to 10 Years 14 | 5 to 10 Years | 14 |
Over 10 Years 42 | Over 10 Years | 42 |
Steam Customer Reviews
Out of the 14 Steam customer reviews 9 were positive and 5 were constructive. Steam customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Steam Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Steam users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Steam Customer Loyalty Score by Gender
Male customers rated Steam's Customer Loyalty score 3% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Steam.
Male
93%
Yes
Female
90%
Yes
Steam Customer Loyalty Score by Ethnicity
Steam's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Steam.
89
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
Asian or Pacific Islander
93
out of 100
Other
Steam Customer Loyalty Score by Age
Steam's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Steam.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 95% | 18-25 | 95% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
Steam Customer Loyalty Score by Usage
Steam's Customer Loyalty score was rated the highest by customers who have used Steam's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Steam Customer Loyalty Score by Industry
Steam's Customer Loyalty score was rated 91% by Tech industry customers.
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Steam Product Quality
3.9/5
Steam has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Steam Product Information
Steam’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Steam's product the highest.
- Website
- http://steamcommunity.com/
Quick Insights into Steam Product Quality
Steam's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked Steam Product Quality the Highest
Ranked Steam Product Quality the Lowest
Steam Product Quality Score by Gender
Steam's Product Quality score was rated 3.6 by both Female and Male customers on Comparably.
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Male
3.6/5
Female
3.6/5
Steam Product Quality Score by Ethnicity
Steam's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Steam.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.3 | Other | 3.3 |
Steam Product Quality Score by Age
Steam's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Steam.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.1 | 31-35 | 4.1 |
Steam Product Quality Score by Usage
Steam's Product Quality score was rated the highest by customers who have used Steam's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Steam Product Quality Score by Industry
Steam's Product Quality score was rated 4 stars by Tech industry customers.
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Steam Pricing
Steam ROI & Value For Money
3.8/5
Steam has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Steam Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Steam ROI
Steam's ROI score was rated highest by customers ages 26-30, and rated lowest by Female customers.
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Ranked Steam ROI the Highest
Ranked Steam ROI the Lowest
Steam ROI Score by Gender
Male customers rated Steam's ROI score 0.7 stars higher than Female customers.
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Male
3.7/5
Female
3/5
Steam ROI Score by Ethnicity
Steam's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Steam.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.5 | Other | 3.5 |
Steam ROI Score by Age
Steam's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Steam.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4 | 31-35 | 4 |
Steam ROI Score by Usage
Steam's ROI score was rated the highest by customers who have used Steam's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Steam ROI Score by Industry
Steam's ROI score was rated 4.3 stars by Tech industry customers.
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Steam Customer Satisfaction (CSAT)
Steam Customer Satisfaction (CSAT) Score
78 / 100
Steam has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
19%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Steam Customer Satisfaction
Steam's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Steam's Customer Satisfaction.
Ranked Steam Customer Satisfaction the Highest
Ranked Steam Customer Satisfaction the Lowest
Steam Customer Satisfaction Score by Gender
Male customers rated Steam's Customer Satisfaction score 18 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Steam.
74 / 100
MaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 8% | |
Very Dissatisfied | 16% |
56 / 100
FemaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 22% |
Steam Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Steam's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
47%
Satisfied
16%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
12%
Very Dissatisfied
22%
CSAT according to Hispanic or Latino
Steam's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Steam.
100 / 100
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Steam's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
0%
CSAT according to Other
Steam's Customer Satisfaction (CSAT) score was rated 73% according to Other users and customers.
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73 / 100
Very Satisfied
64%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
27%
Steam Customer Satisfaction Score by Age
Steam's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Steam.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 80% |
Steam Customer Satisfaction Score by Usage
Steam's Customer Satisfaction score was rated the highest by customers who have used Steam's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Steam Customer Satisfaction Score by Industry
Steam's Customer Satisfaction score was rated 78 points by Tech industry customers.
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{
"title": "Steam Customer Satisfaction Score by Industry",
"text": "Steam's Customer Satisfaction score was rated 78 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 78,
"stars": 0,
"csatScore": 78,
"text": "Steam's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 78
}
]
}Steam Customer Service
3.6/5
Steam has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Steam's overall Customer Service score rated by its users and customers.
About Steam's Customer Service
Address
227 Valve S.a.r.l. Regus City Center Suite, 26 Boulevard Royal L-2449 Luxembourg, Bellevue, WA 98004
Website
http://steamcommunity.com/
Phone Number
97696650458
Quick Insights into Steam Customer Service
Steam's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Steam's Customer Service score.
Ranked Steam Customer Service the Highest
Ranked Steam Customer Service the Lowest
Steam Customer Service Score by Gender
Male customers rated Steam's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Steam.
Male
3.3/5
Female
2.9/5
Steam Customer Service Score by Ethnicity
Steam's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Steam.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.3 | Other | 3.3 |
Steam Customer Service Score by Age
Steam's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Steam.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.6 | 26-30 | 4.6 |
31-35 3.6 | 31-35 | 3.6 |
Steam Customer Service Score by Usage
Steam's Customer Service score was rated the highest by customers who have used Steam's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Steam Customer Service Score by Industry
Steam's Customer Service score was rated 3.6 stars by Tech industry customers.
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Steam as an Employer
3.4/5
Steam has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Steam scored a 45 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Steam would recommend the brand to a friend. ENPS measures how likely Steam employees would recommend working at Steam to a friend.
Net Promoter Score
45
NPS Score
| 65% | Promoters |
|---|---|
| 15% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
