34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Steel Partners Holdings L.P.
Marketing or Exec? Claim Your Free Account
About Steel Partners Holdings L.P. Brand
"Steel Partners engages in industrial products, energy, defense, banking, food products and services, sports, training and lifestyle businesses."
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Steel Partners Holdings L.P. NPS
Steel Partners Holdings L.P.'s Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Steel Partners Holdings L.P.'s customers would recommend using the product based on a scale of -100 to 100.
Steel Partners Holdings L.P. Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Steel Partners Holdings L.P. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Oct 2020 0 | Oct 2020 | 0 |
May 2024 33 | May 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Steel Partners Holdings L.P. Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Steel Partners Holdings L.P. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Steel Partners Holdings L.P. Product Quality
3.2/5
Steel Partners Holdings L.P. has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Steel Partners Holdings L.P. overall Product Quality score rated by its users and customers.
Steel Partners Holdings L.P. Product Information
Steel Partners Holdings L.P.’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.steelpartners.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Steel Partners Holdings L.P. Pricing
Steel Partners Holdings L.P. ROI & Value For Money
3/5
Steel Partners Holdings L.P. has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Steel Partners Holdings L.P. overall ROI score rated by its users and customers.
Steel Partners Holdings L.P. Customer Service
2.7/5
Steel Partners Holdings L.P. has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Steel Partners Holdings L.P. overall Customer Service score rated by its users and customers.
About Steel Partners Holdings L.P.'s Customer Service
Address
York, NY
Website
http://www.steelpartners.com
Steel Partners Holdings L.P. as an Employer
3.9/5
Steel Partners Holdings L.P. has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
CEO of Steel Partners Holdings L.P.
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Steel Partners Holdings L.P. scored a 34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Steel Partners Holdings L.P. would recommend the brand to a friend. ENPS measures how likely Steel Partners Holdings L.P. employees would recommend working at Steel Partners Holdings L.P. to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
