100
NPS
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Steelite International
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About Steelite International's Brand
Manufacturer of dinnerware products. The company is into designing and supplying of glassware and cutlery from third-parties for use in hotels, bars, cafes, healthcare industry catering industry, restaurants and other hospitality events. Its provides tableware, metalware, and glassware. The uses of its products are mainly for fine dining, banqueting, contemporary, casual and buffet.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Steelite International NPS
Steelite International's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Steelite International's customers would recommend using the product based on a scale of -100 to 100.
Steelite International Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Steelite International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Steelite International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Steelite International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Steelite International Product Quality
2.5/5
Steelite International has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Steelite International's overall Product Quality score rated by its users and customers.
Steelite International Product Information
Steelite International’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.us.steelite.com
- Company Size
- 501-1,000 Employees
Steelite International Pricing
Steelite International ROI & Value For Money
2.5/5
Steelite International has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Steelite International's overall ROI score rated by its users and customers.
Steelite International Customer Satisfaction (CSAT)
Steelite International Customer Satisfaction (CSAT) Score
50 / 100
Steelite International has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Steelite International Customer Service
2.5/5
Steelite International has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Steelite International's overall Customer Service score rated by its users and customers.
About Steelite International's Customer Service
Address
Orme Street, Staffordshire, ST6 3RB Bahamas
Website
www.us.steelite.com
