-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SteelKiwi Inc.
Marketing or Exec? Claim Your Free Account
About SteelKiwi Inc. Brand
We develop software with a high standard. Web and mobile products. We accept the complicated.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
SteelKiwi Inc. NPS
SteelKiwi Inc.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether SteelKiwi Inc.'s customers would recommend using the product based on a scale of -100 to 100.
SteelKiwi Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
SteelKiwi Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SteelKiwi Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SteelKiwi Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SteelKiwi Inc. Product Quality
2.5/5
SteelKiwi Inc. has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SteelKiwi Inc. overall Product Quality score rated by its users and customers.
SteelKiwi Inc. Product Information
SteelKiwi Inc.’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://steelkiwi.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Marketplaces
On Demand
SteelKiwi Inc. Pricing
SteelKiwi Inc. ROI & Value For Money
3/5
SteelKiwi Inc. has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SteelKiwi Inc. overall ROI score rated by its users and customers.
SteelKiwi Inc. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SteelKiwi Inc. Customer Service
3/5
SteelKiwi Inc. has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SteelKiwi Inc. overall Customer Service score rated by its users and customers.
About SteelKiwi Inc.'s Customer Service
Address
1025 Alameda de, Las Pulgas #535, Belmont, CA 94002
Website
https://steelkiwi.com
Phone Number
+14154498696
SteelKiwi Inc.'s Social Links
SteelKiwi Inc. as an Employer
3.5/5
SteelKiwi Inc. has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
SteelKiwi Inc. scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of SteelKiwi Inc. would recommend the brand to a friend. ENPS measures how likely SteelKiwi Inc. employees would recommend working at SteelKiwi Inc. to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
