-20
NPS
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Steiner Leisure
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About Steiner Leisure's Brand
Steiner Leisure Limited is a global provider of spa services and operations, a manufacturer and distributor of premium skin.
Brand at a Glance
87%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Steiner Leisure NPS
Steiner Leisure's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Steiner Leisure's customers would recommend using the product based on a scale of -100 to 100.
Steiner Leisure Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Steiner Leisure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
Dec 2024 -50 | Dec 2024 | -50 |
Mar 2025 -20 | Mar 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Steiner Leisure Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Steiner Leisure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Steiner Leisure Product Quality
2.9/5
Steiner Leisure has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Steiner Leisure Product Information
Steiner Leisure’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Social
Travel
Steiner Leisure Pricing
Steiner Leisure ROI & Value For Money
2.7/5
Steiner Leisure has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Steiner Leisure Customer Satisfaction (CSAT)
Steiner Leisure Customer Satisfaction (CSAT) Score
40 / 100
Steiner Leisure has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Steiner Leisure Customer Service
2.7/5
Steiner Leisure has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Steiner Leisure's Customer Service
Address
770 South Dixie Highway, Ste. 200, Miami, FL
Website
http://www.steinerleisure.com/
Phone Number
13053589005
Steiner Leisure as an Employer
3.7/5
Steiner Leisure has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Steiner Leisure scored a -20 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Steiner Leisure would recommend the brand to a friend. ENPS measures how likely Steiner Leisure employees would recommend working at Steiner Leisure to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
