-20
NPS
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Stella Jones
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About Stella Jones' Brand
Stella-Jones is a North American manufacturer of pressure treated wood products.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Stella Jones NPS
Stella Jones's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Stella Jones's customers would recommend using the product based on a scale of -100 to 100.
Stella Jones Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Stella Jones NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Mar 2024 0 | Mar 2024 | 0 |
May 2024 -20 | May 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stella Jones Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Stella Jones users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stella Jones Product Quality
3.5/5
Stella Jones has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stella Jones' overall Product Quality score rated by its users and customers.
Stella Jones Product Information
Stella Jones’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.stella-jones.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Stella Jones Pricing
Stella Jones ROI & Value For Money
3.4/5
Stella Jones has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Stella Jones' overall ROI score rated by its users and customers.
Stella Jones Customer Satisfaction (CSAT)
Stella Jones Customer Satisfaction (CSAT) Score
100 / 100
Stella Jones has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stella Jones Customer Service
3.5/5
Stella Jones has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stella Jones' overall Customer Service score rated by its users and customers.
About Stella Jones's Customer Service
Address
3100 de la Côte-Vertu Boulevard, Suite 300, H4R 2J8 Canada
Website
http://www.stella-jones.com
Phone Number
(514) 934-8666
Stella Jones as an Employer
3.2/5
Stella Jones has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Stella Jones scored a -20 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Stella Jones would recommend the brand to a friend. ENPS measures how likely Stella Jones employees would recommend working at Stella Jones to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
