39
NPS
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Stella McCartney
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About Stella McCartney's Brand
Find your perfect Holiday party dresses on Stella McCartney
Brand at a Glance
84%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Stella McCartney NPS
Stella McCartney's Net Promoter Score (NPS) is a 39 with 48% Promoters, 43% Passives, and 9% Detractors. Net Promoter Score tracks whether Stella McCartney's customers would recommend using the product based on a scale of -100 to 100.
Stella McCartney Overall NPS
| 48% | Promoters |
|---|---|
| 43% | Passives |
| 9% | Detractors |
Stella McCartney NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 25 | Nov 2022 | 25 |
May 2023 22 | May 2023 | 22 |
Feb 2024 39 | Feb 2024 | 39 |
Mar 2024 35 | Mar 2024 | 35 |
Apr 2024 34 | Apr 2024 | 34 |
Jun 2024 42 | Jun 2024 | 42 |
Jul 2024 39 | Jul 2024 | 39 |
Nov 2024 37 | Nov 2024 | 37 |
May 2025 40 | May 2025 | 40 |
Oct 2025 32 | Oct 2025 | 32 |
Nov 2025 38 | Nov 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stella McCartney NPS by Gender
Stella McCartney's NPS was rated 50 by Female customers on Comparably.
Female
50
Stella McCartney's NPS was rated 50 by Female customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Male
N/A
Stella McCartney's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Stella McCartney NPS by Ethnicity
Stella McCartney's NPS was rated 25 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Stella McCartney NPS by Age
Stella McCartney's NPS was rated 33 points by customers ages 18-25 on Comparably.
Stella McCartney NPS by Usage
Stella McCartney's NPS was rated 40 points by customers who have used Stella McCartney's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 40 | 2 to 5 Years | 40 |
Stella McCartney Customer Reviews
Out of the 4 Stella McCartney customer reviews 4 were positive and 0 were constructive. Stella McCartney customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Stella McCartney Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Stella McCartney users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stella McCartney Customer Loyalty Score by Gender
Stella McCartney's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Stella McCartney.
Female
100%
Yes
Male
N/A
Yes
Stella McCartney Customer Loyalty Score by Ethnicity
Stella McCartney's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stella McCartney.
100
out of 100
Asian or Pacific Islander
Stella McCartney Customer Loyalty Score by Age
Stella McCartney's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Stella McCartney.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Stella McCartney Customer Loyalty Score by Usage
Stella McCartney's Customer Loyalty score was rated 100% by customers who have used Stella McCartney's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stella McCartney Product Quality
4.2/5
Stella McCartney has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Stella McCartney Product Information
Stella McCartney’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Fashion and Beauty
Quick Insights into Stella McCartney Product Quality
Stella McCartney's Product Quality score was rated highest by customers who have used Stella McCartney's products/services for 2 to 5 Years.
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Ranked Stella McCartney Product Quality the Highest
Stella McCartney Product Quality Score by Gender
Stella McCartney's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Stella McCartney.
Female
4.6/5
Male
N/A
Stella McCartney Product Quality Score by Ethnicity
Stella McCartney's Product Quality score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stella McCartney.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Stella McCartney Product Quality Score by Age
Stella McCartney's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stella McCartney.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Stella McCartney Product Quality Score by Usage
Stella McCartney's Product Quality score was rated 4.8 stars by customers who have used Stella McCartney's products/services for 2 to 5 Years.
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Stella McCartney Pricing
Stella McCartney ROI & Value For Money
3.8/5
Stella McCartney has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Stella McCartney ROI
Stella McCartney's ROI score was rated highest by customers who have used Stella McCartney's products/services for 2 to 5 Years.
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Ranked Stella McCartney ROI the Highest
Stella McCartney ROI Score by Gender
Stella McCartney's ROI score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Stella McCartney.
Female
4.3/5
Male
N/A
Stella McCartney ROI Score by Ethnicity
Stella McCartney's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stella McCartney.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Stella McCartney ROI Score by Age
Stella McCartney's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stella McCartney.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Stella McCartney ROI Score by Usage
Stella McCartney's ROI score was rated 4.4 stars by customers who have used Stella McCartney's products/services for 2 to 5 Years.
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Stella McCartney Customer Satisfaction (CSAT)
Stella McCartney Customer Satisfaction (CSAT) Score
84 / 100
Stella McCartney has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
56%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stella McCartney Customer Satisfaction
Stella McCartney's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Stella McCartney Customer Satisfaction the Highest
Stella McCartney Customer Satisfaction Score by Gender
Stella McCartney's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Stella McCartney.
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Stella McCartney Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Stella McCartney's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stella McCartney.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Stella McCartney Customer Satisfaction Score by Age
Stella McCartney's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Stella McCartney.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Stella McCartney Customer Satisfaction Score by Usage
Stella McCartney's Customer Satisfaction score was rated 100 points by customers who have used Stella McCartney's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Stella McCartney Customer Service
3.8/5
Stella McCartney has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Stella McCartney's Customer Service
Address
Heath, MA United States of America
Website
http://www.stellamccartney.com/
Phone Number
44 20 7518 3100
Quick Insights into Stella McCartney Customer Service
Stella McCartney's Customer Service score was rated highest by customers who have used Stella McCartney's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Stella McCartney's Customer Service score.
Ranked Stella McCartney Customer Service the Highest
Stella McCartney Customer Service Score by Gender
Stella McCartney's Customer Service score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Stella McCartney.
Female
4.3/5
Male
N/A
Stella McCartney Customer Service Score by Ethnicity
Stella McCartney's Customer Service score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stella McCartney.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Stella McCartney Customer Service Score by Age
Stella McCartney's Customer Service score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stella McCartney.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Stella McCartney Customer Service Score by Usage
Stella McCartney's Customer Service score was rated 4.4 stars by customers who have used Stella McCartney's products/services for 2 to 5 Years.
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Stella McCartney as an Employer
3.2/5
Stella McCartney has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Stella McCartney scored a 39 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Stella McCartney would recommend the brand to a friend. ENPS measures how likely Stella McCartney employees would recommend working at Stella McCartney to a friend.
Net Promoter Score
39
NPS Score
| 48% | Promoters |
|---|---|
| 43% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
