30
NPS
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Brand Page
Stem
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About Stem's Brand
Our vision is to bring energy consumption into the 21st century through distributed storage technology.
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Stem NPS
Stem's Net Promoter Score (NPS) is a 30 with 59% Promoters, 12% Passives, and 29% Detractors. Net Promoter Score tracks whether Stem's customers would recommend using the product based on a scale of -100 to 100.
Stem Overall NPS
| 59% | Promoters |
|---|---|
| 12% | Passives |
| 29% | Detractors |
Stem NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 20 | Mar 2022 | 20 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 25 | Aug 2022 | 25 |
Jan 2023 11 | Jan 2023 | 11 |
Oct 2023 20 | Oct 2023 | 20 |
Nov 2023 27 | Nov 2023 | 27 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 38 | Mar 2024 | 38 |
Aug 2024 29 | Aug 2024 | 29 |
Sep 2024 20 | Sep 2024 | 20 |
Oct 2024 25 | Oct 2024 | 25 |
May 2025 28 | May 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stem Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Stem users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stem Product Quality
3.9/5
Stem has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Stem Product Information
Stem’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.stem.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Stem Pricing
Stem ROI & Value For Money
3.8/5
Stem has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Stem Customer Satisfaction (CSAT)
Stem Customer Satisfaction (CSAT) Score
82 / 100
Stem has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stem Customer Service
4.1/5
Stem has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Stem's Customer Service
Address
100 Rollins Road, Millbrae, CA 94030
Website
http://www.stem.com
Phone Number
(415)937-7836
Stem as an Employer
2.6/5
Stem has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Stem scored a 30 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Stem would recommend the brand to a friend. ENPS measures how likely Stem employees would recommend working at Stem to a friend.
Net Promoter Score
30
NPS Score
| 59% | Promoters |
|---|---|
| 12% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 20% | Promoters |
|---|---|
| 27% | Passive |
| 53% | Detractors |
