0
NPS
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Sterling Brands
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About Sterling Brands' Brand
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
Sterling Brands NPS
Sterling Brands's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Sterling Brands's customers would recommend using the product based on a scale of -100 to 100.
Sterling Brands Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Sterling Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sterling Brands Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sterling Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sterling Brands Product Quality
2.5/5
Sterling Brands has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sterling Brands' overall Product Quality score rated by its users and customers.
Sterling Brands Product Information
Sterling Brands’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Sterling Brands Pricing
Sterling Brands ROI & Value For Money
4/5
Sterling Brands has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sterling Brands' overall ROI score rated by its users and customers.
Consumer vs. Employees
Sterling Brands scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Sterling Brands would recommend the brand to a friend. ENPS measures how likely Sterling Brands employees would recommend working at Sterling Brands to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
