0
NPS
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Sterling Jewelers
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About Sterling Jewelers' Brand
Sterling Jewelers
Sterling Jewelers NPS
Sterling Jewelers's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Sterling Jewelers's customers would recommend using the product based on a scale of -100 to 100.
Sterling Jewelers Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Sterling Jewelers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sterling Jewelers as an Employer
2.4/5
Sterling Jewelers has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Sterling Jewelers scored a 0 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Sterling Jewelers would recommend the brand to a friend. ENPS measures how likely Sterling Jewelers employees would recommend working at Sterling Jewelers to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
