60
NPS
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Sterling Trading Tech
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About Sterling Trading Tech's Brand
Comprehensive multi-asset class technology solutions for traders, operations teams, risk professionals and everyone in between.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Sterling Trading Tech NPS
Sterling Trading Tech's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Sterling Trading Tech's customers would recommend using the product based on a scale of -100 to 100.
Sterling Trading Tech Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Sterling Trading Tech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Feb 2025 50 | Feb 2025 | 50 |
Oct 2025 60 | Oct 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sterling Trading Tech Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Sterling Trading Tech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sterling Trading Tech Product Quality
4.1/5
Sterling Trading Tech has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sterling Trading Tech's overall Product Quality score rated by its users and customers.
Sterling Trading Tech Product Information
Sterling Trading Tech’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Sterling Trading Tech Pricing
Sterling Trading Tech ROI & Value For Money
3.3/5
Sterling Trading Tech has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Sterling Trading Tech Customer Satisfaction (CSAT)
Sterling Trading Tech Customer Satisfaction (CSAT) Score
100 / 100
Sterling Trading Tech has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sterling Trading Tech Customer Service
3.6/5
Sterling Trading Tech has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Sterling Trading Tech's overall Customer Service score rated by its users and customers.
About Sterling Trading Tech's Customer Service
Address
425 s. Financial Place, Suite #3150, Chicago, IL 60605
Website
http://www.sterlingtradingtech.com
Sterling Trading Tech's Social Links
Sterling Trading Tech as an Employer
4.1/5
Sterling Trading Tech has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Sterling Trading Tech scored a 60 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Sterling Trading Tech would recommend the brand to a friend. ENPS measures how likely Sterling Trading Tech employees would recommend working at Sterling Trading Tech to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 64% | Promoters |
|---|---|
| 28% | Passive |
| 8% | Detractors |
