25
NPS
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STI
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About STI's Brand
STI Education Services Group, Inc.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
STI NPS
STI's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether STI's customers would recommend using the product based on a scale of -100 to 100.
STI Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
STI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 -20 | Jan 2022 | -20 |
May 2022 0 | May 2022 | 0 |
Jul 2022 -1 | Jul 2022 | -1 |
Sep 2022 12 | Sep 2022 | 12 |
Oct 2022 25 | Oct 2022 | 25 |
Dec 2022 28 | Dec 2022 | 28 |
May 2023 23 | May 2023 | 23 |
Aug 2024 26 | Aug 2024 | 26 |
Sep 2024 25 | Sep 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
STI NPS by Gender
STI's NPS was rated 20 by Male customers on Comparably.
Male
20
STI's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
N/A
STI's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
STI NPS by Ethnicity
STI's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
STI NPS by Age
STI's NPS was rated -25 points by customers ages 18-25 on Comparably.
STI NPS by Usage
STI's NPS was rated 0 points by customers who have used STI's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
STI Customer Reviews
Out of the 2 STI customer reviews 2 were positive and 0 were constructive. STI customer reviews reflect that all customers have a favorable experience using the products/services of the company.
STI Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of STI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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STI Customer Loyalty Score by Gender
STI's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
STI Customer Loyalty Score by Ethnicity
STI's Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of STI.
78
out of 100
Asian or Pacific Islander
STI Customer Loyalty Score by Age
STI's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
STI Customer Loyalty Score by Usage
STI's Customer Loyalty score was rated 70% by customers who have used STI's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
STI Customer Loyalty Score by Industry
STI's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
STI Product Quality
3.9/5
STI has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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STI Product Information
STI’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated STI's product the highest.
- Website
- http://www.sti.edu
- Company Size
- 5,001-10,000 Employees
Quick Insights into STI Product Quality
STI's Product Quality score was rated highest by customers who have used STI's products/services for Less than 1 Year.
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Ranked STI Product Quality the Highest
STI Product Quality Score by Gender
STI's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
STI Product Quality Score by Ethnicity
STI's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of STI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
STI Product Quality Score by Age
STI's Product Quality score was rated 2.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of STI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
STI Product Quality Score by Usage
STI's Product Quality score was rated 3.8 stars by customers who have used STI's products/services for Less than 1 Year.
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STI Product Quality Score by Industry
STI's Product Quality score was rated 3.5 stars by Tech industry customers.
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STI Pricing
STI ROI & Value For Money
3.9/5
STI has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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STI Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into STI ROI
STI's ROI score was rated highest by customers who have used STI's products/services for Less than 1 Year.
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Ranked STI ROI the Highest
STI ROI Score by Gender
STI's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
STI ROI Score by Ethnicity
STI's ROI score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of STI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
STI ROI Score by Age
STI's ROI score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of STI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
STI ROI Score by Usage
STI's ROI score was rated 4.1 stars by customers who have used STI's products/services for Less than 1 Year.
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STI ROI Score by Industry
STI's ROI score was rated 3.9 stars by Tech industry customers.
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STI Customer Satisfaction (CSAT)
STI Customer Satisfaction (CSAT) Score
76 / 100
STI has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
33%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into STI Customer Satisfaction
STI's Customer Satisfaction score was rated highest by Male customers.
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Ranked STI Customer Satisfaction the Highest
STI Customer Satisfaction Score by Gender
STI's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of STI.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
STI Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
STI's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of STI.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
STI Customer Satisfaction Score by Age
STI's Customer Satisfaction score was rated 50 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of STI.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% |
STI Customer Satisfaction Score by Industry
STI's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "STI Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "STI's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}STI Customer Service
4/5
STI has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About STI's Customer Service
Website
http://www.sti.edu
Phone Number
+63 46 430 1661
Quick Insights into STI Customer Service
STI's Customer Service score was rated highest by customers who have used STI's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked STI's Customer Service score.
Ranked STI Customer Service the Highest
STI Customer Service Score by Gender
STI's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
STI Customer Service Score by Ethnicity
STI's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of STI.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
STI Customer Service Score by Age
STI's Customer Service score was rated 3.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of STI.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
STI Customer Service Score by Usage
STI's Customer Service score was rated 4.3 stars by customers who have used STI's products/services for Less than 1 Year.
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STI Customer Service Score by Industry
STI's Customer Service score was rated 4 stars by Tech industry customers.
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STI as an Employer
4.1/5
STI has a 4.1/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
STI scored a 25 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of STI would recommend the brand to a friend. ENPS measures how likely STI employees would recommend working at STI to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
