0
NPS
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Sticker Mule
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About Sticker Mule's Brand
Sticker Mule prints custom stickers for small businesses, startups, bloggers, artists, and companies.
Brand at a Glance
62%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Sticker Mule NPS
Sticker Mule's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Sticker Mule's customers would recommend using the product based on a scale of -100 to 100.
Sticker Mule Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Sticker Mule NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
May 2022 -33 | May 2022 | -33 |
Jun 2022 -50 | Jun 2022 | -50 |
Jan 2023 -20 | Jan 2023 | -20 |
Jun 2023 0 | Jun 2023 | 0 |
Oct 2023 -15 | Oct 2023 | -15 |
Nov 2023 0 | Nov 2023 | 0 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 -9 | Aug 2024 | -9 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sticker Mule NPS by Ethnicity
Sticker Mule's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Sticker Mule Customer Reviews
Out of the 2 Sticker Mule customer reviews 1 was positive and 1 was constructive. Sticker Mule customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sticker Mule Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Sticker Mule users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sticker Mule Customer Loyalty Score by Ethnicity
Sticker Mule's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
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55
out of 100
Caucasian
Sticker Mule Product Quality
3.4/5
Sticker Mule has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Sticker Mule Product Information
Sticker Mule’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.stickermule.com
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Sticker Mule Product Quality
Sticker Mule's Product Quality score was rated highest by Caucasian customers.
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Ranked Sticker Mule Product Quality the Highest
Sticker Mule Product Quality Score by Ethnicity
Sticker Mule's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sticker Mule.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Sticker Mule Pricing
Sticker Mule ROI & Value For Money
3.2/5
Sticker Mule has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Sticker Mule ROI
Sticker Mule's ROI score was rated highest by Caucasian customers.
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Ranked Sticker Mule ROI the Highest
Sticker Mule ROI Score by Ethnicity
Sticker Mule's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sticker Mule.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Sticker Mule Customer Satisfaction (CSAT)
Sticker Mule Customer Satisfaction (CSAT) Score
45 / 100
Sticker Mule has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sticker Mule Customer Satisfaction
Sticker Mule's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Sticker Mule Customer Satisfaction the Highest
Sticker Mule Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sticker Mule's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sticker Mule.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
Sticker Mule Customer Service
3.1/5
Sticker Mule has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Sticker Mule's Customer Service
Address
411 Lafayette Street 6th Floor, New York City, NY
Website
http://www.stickermule.com
Quick Insights into Sticker Mule Customer Service
Sticker Mule's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Sticker Mule's Customer Service score.
Ranked Sticker Mule Customer Service the Highest
Sticker Mule Customer Service Score by Ethnicity
Sticker Mule's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sticker Mule.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Sticker Mule as an Employer
Consumer vs. Employees
Sticker Mule scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Sticker Mule would recommend the brand to a friend. ENPS measures how likely Sticker Mule employees would recommend working at Sticker Mule to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
