7
NPS
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Stitch Labs
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About Stitch Labs' Brand
Stitch Labs provides software that simplifies commerce, decisions, and life for retailers and wholesalers.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3/5
Customer Service
Stitch Labs NPS
Stitch Labs's Net Promoter Score (NPS) is a 7 with 38% Promoters, 31% Passives, and 31% Detractors. Net Promoter Score tracks whether Stitch Labs's customers would recommend using the product based on a scale of -100 to 100.
Stitch Labs Overall NPS
| 38% | Promoters |
|---|---|
| 31% | Passives |
| 31% | Detractors |
Stitch Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Jun 2020 -50 | Jun 2020 | -50 |
Aug 2020 6 | Aug 2020 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stitch Labs NPS by Usage
Stitch Labs's NPS was rated the highest by customers who have used Stitch Labs's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -71 | 2 to 5 Years | -71 |
5 to 10 Years 61 | 5 to 10 Years | 61 |
Stitch Labs Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Stitch Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stitch Labs Product Quality
3.7/5
Stitch Labs has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Stitch Labs' overall Product Quality score rated by its users and customers.
Stitch Labs Product Information
Stitch Labs serves markets in the United States, Australia, Canada, and United Kingdom. Stitch Labs supports Web devices and offers products for small and medium sized businesses.
Stitch Labs’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.stitchlabs.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Business Services
Ecommerce and Marketplaces
Enterprise
Marketplaces
On Demand
SaaS
Languages Supported
English
Product Type
Shopping Cart Software
Purchasing Software
Inventory Management Software
Order Management Software
Sales Management Software
Billing & Invoicing Software
Inventory Control Software
Retail Management Software
Retail Store Software
Stitch Labs Pricing
Stitch Labs ROI & Value For Money
3.7/5
Stitch Labs has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Stitch Labs' overall ROI score rated by its users and customers.
Stitch Labs Pricing Plans
Stitch Labs has a pricing structure that accommodates small and medium businesses. Starting from $799/month, Stitch Labs uses a subscription model. For the users that are not ready to commit yet, Stitch Labs also offers a free trial.
Who Uses Stitch Labs?
Small Businesses
Medium Businesses
Stitch Labs Customer Service
3/5
Stitch Labs has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Stitch Labs' overall Customer Service score rated by its users and customers.
About Stitch Labs's Customer Service
Address
1663 Mission St., Unit 720, San Francisco, CA 94103
Website
http://www.stitchlabs.com
Phone Number
415-323-0630
Stitch Labs as an Employer
3.0/5
Stitch Labs has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Stitch Labs scored a 7 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Stitch Labs would recommend the brand to a friend. ENPS measures how likely Stitch Labs employees would recommend working at Stitch Labs to a friend.
Net Promoter Score
7
NPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
